British Gas - complete crap.

#1
British Gas? Bastard Gas more like. This is the email complaint i have just sent to their website. Unfortunately they are experiencing a high volume of emails at the moment, but they hope to reply within 7 days!!!!!

I am pulling my hair out. I set up a direct debit on my gas and electricity accounts by telephone on 06 Feb 07.

The gas direct debit is coming out as arranged (although it has just been increased from £29 a month to £71 a month without any explanation). For some unknown reason, the electricity direct debit has not been actioned. I received an estimated bill in April, with a wildly inaccurate estimated reading. I called you with an accurate meter reading on 16 Apr 07, and subsequently received a bill - revised from £70 to £360.

I have attempted to pay this bill on several occasions. Your telephone payment service does not work; every time I enter my card details, it lets me get as far as "expiry date", I punch in 0208 (Feb 08) and it does not recognise it, and terminates the call telling me to call again later when I know the correct details!

I have tried to pay via your internet website. I received a red bill by email yesterday, but when I log in and try to pay... it lets me put in all my card details, I click enter and it logs me out and sends me back to the home page!

I called your customer services on 16 Apr 07 and spoke to a J*** A*****, who explained that my account number 880 *** **** was on the old "legacy" computer system, and could therefore not access my details on the normal computer system.

I have called your customer services today. I have spent an hour being dealt with by a S***** W***; she has experienced similar difficulty in accessing my account. Today, I have been told variously that my account is in my landlady's name; that it is still under "the occupier"; that I could not be found on the system...

My account was eventually found by searching for my phone number. After ten minutes on hold, I was told my old account number had been transferred across to new account number 8500 **** ****. I was then told that British Gas was unable to discuss any financial matters with me, as the account was transferred across in my wife's name!

After this little problem was rectified by Ms W***, I was then informed that my electricity account details are not even under this new account number.

I was put on hold whilst Ms W*** tried to get through to your "legacy" department. Eventually she came back on the line and told me they were busy, but she would put me on hold for that department.

After about 30 minutes I had to give up as I was required to leave the office. I had spent over an hour on the telephone to British Gas. All I wanted to do is pay my bill!

You have sent me a red bill by email. Undoubtedly there will be dire consequences if I do not pay this bill in the next few days. So please tell me - HOW CAN I PAY!?!?!

I have not had a paper bill, so I can not pay it over the post office counter.

Your telephone payment service does not work.

Your internet payment service does not work.

Your staff can not access my account.

Please be so kind as to explain how I can pay my bill, and I will be delighted to do so.

I would like to request that you do whatever you have to do, in order to reduce my bill from "red" status (or late, or whatever) in order that my credit rating is not affected by your company's laughable computer system and impossible "payment" methods.

Please contact me when you have a workable answer, as I am on the verge of giving up and living in the dark.

I look forward to hearing from you as soon as you want my money.
 
#2
EDF- utter, total, unmitigated crap. Having paid thru' the nose for their p*xy supplies all winter, they are still arrogant and greedy enough, to refuse to drop their prices, until someone virtually twists their arms off and beats them with the soggy ends.

Anyone forced to use cards and meters (pay as you go) such as the ill, elderly or otherwise puked on second classers, have to pay through the nose, far and above the rate for direct debits.

Britain?....rip-off, greedy barsteward culture
Utilities:....rip-off
Government and Regulators: Useless t*ssers


Ah, that's better. :)
 
#3
That's odd.

I called the man at BG complaints a **** only yesterday. He said its a recorded line, so I said that doesn't mean that you are not a ****. He said how are you spelling that, just for the record. c-u-n-t you ****.

That was pretty much the end of the conversation. Changed to Powergen then and there.
 
#4
The same British Gas that just sacked their Customer Complaints Manager after 48,000 complaints?
 
#5
Problems with British Gas?

"A record number of British Gas customers complained last month.

Industry watchdog Energywatch says a record 14,000 contacted them about poor service, incorrect meter readings and out-of-date account details.

Complaints against the company have more than doubled since it launched a new billing system that means customers are charged if they don't pay by direct debit.

British Gas is apologising but says there have been problems with 16 million accounts being moved to a new computer database."
Don't worry CR there are just you and 15,999,999 in the same predicament! :wink:
 

oldbaldy

LE
Moderator
#6
BG have failed to collected my direct debit for gas this year.
On contacting them they told me the payment had been rejected by my bank.
Mmm! me thinks, how can that be?
Double check bank account online & no footprint of BG trying to get money.
To double check ring bank & confirm no payment has been requested by BG.
Very nice lady with the bank tells me she used to work for BG so she knows how shite they are.
Go back & tell BG they are to blame & to try again.
Funnny they are able to collect my D/D for electric!
Still waiting for a reply.
Customer service my arrse.

By coincidence I have been helping an old boy this PM with a BG problem.
He want to pay his final bill so that he can move supplier. The saga would run to pages!
 
#7
Just when you thought that they couldn't do anything else wrong:

British Gas security scare as payments page springs a leakHouse.co.uk leaves padlocks off
By John Leyden
Published Friday 4th May 2007 13:53 GMT

A British Gas website that allows homeowners to pay bills leaves consumers exposed by inviting them to submit credit card information across an unencrypted link.

Consumers logging on to pay their bills through house.co.uk initially go through a secure server. But once they create an account and login they may be transferred to a payment server that fails to use a HTTPS connection. The problem is down to coding errors, according to a leading UK security consultancy.

Check your bank statements very carefully!
 
#8
I think it dates from the time when they had a monopoly and could treat their customers like carp.

Don't get them involved with anything to do with gas either, they're utterly useless. And yes, I do have written proof of that, signed by a BG Director.
 
#9
It would take me far too long to type out the ongoing problems I've had with Bratish Gits so I'm posting only to say..I agree with the title.
 
#10
this not to do BG but with getting charged for the way you pay .
virgin media charges £3 if you pay by DD or £6 if you pay at the bank etc
what is it called ? (admin charge) or just another way of screwing more out
 
#11
why not switch to oil for your central heating and bottle calor gas for cooking ?, that way its pay as you go and no more bills from those mongs at british gas :D

a lot of folk in the countryside do that including me :D
 
#12
Onetap said:
I think it dates from the time when they had a monopoly and could treat their customers like carp.
Going by your Avatar I presume you would like them treated as Pike.
 
#13
wow , its like reading a book about my experiance with Scottish gas ( which is just british gas i know)

i have the same problem with them , Direct debit setup for electric since december , nothing taken out and a bill of 200 quid in the name of the occupier which i can't pay becuase the system keeps crashing. just had a letter from the standard "We break thumbs " debt collectors and phoned scottish gas to be told that we gave them the wrong address. Funny when we signed up for both gas and electric at the same time and the gas worked out fine . Bloody dumb asses.
 
#14
When I was posted in August last year I was expecting a big bill because only two months before I was told that I needed to increase my direct debits up from £40-50 gas and £50-£60 electric. They informed me that theyd calculated the increase of use so we decided we'd just go ahead with it. I got the bill in august just as we marched out to find I was actually in credit by £38 in gas and £233 electric which was a bonus but didnt make me happy thinking how they rob people of their interest to line there bank balance.
 
#15
i have my own bad experiences with BG, have been on a Pay as you Go meter for both Gas and Electricity for about 4-5 years, so i decided to change to a credit meter to save costs etc. I wasnt planning on staying with BG gas anyhow, but had to change the meters through them as it was free.

Within a week of me ringing BG, they changed my electricity meter (Jan) and my gas meter was due to change a couple of days later...i took a day off work as my g/f had to go out with kids, gas engineer comes out but gas tap had sealed so had to call transco to change it and he would be back later in evening...didnt turn up, booked again for a week later, didnt turn up....and then again for 3rd time, they managed to get someone out the next day as we had complained.

So both meters changed other, i sign up with Scottish Power (upto 6 weeks to change supplier), i then receive a bill from BG from my Gas Pay as you Go meter for £33 but all that i assumed i owed was £6 emergency credit whilst waiting 3 weeks for meter to change, so where did a further £27 come from?? Its getting disputed so still waiting on that.

I finally change to Scottish Power and receive my final bill from BG (one month of usage) and it is £67....but when using the Pay as you Go i was only paying £40 a month for gas?? and they even told me that the credit meter is cheaper and that their system is correct..disputing that atm too.

Im very happy Scottish Power, with both my Gas/Elec bill being £40-50 past 2 months whereas i was paying £80-90 a month via pay as you go

British Gas rips ppl off!

Hope you understood that lol
 
#16
Mennox said:
i have my own bad experiences with BG, have been on a Pay as you Go meter for both Gas and Electricity for about 4-5 years, so i decided to change to a credit meter to save costs etc. I wasnt planning on staying with BG gas anyhow, but had to change the meters through them as it was free.

Within a week of me ringing BG, they changed my electricity meter (Jan) and my gas meter was due to change a couple of days later...i took a day off work as my g/f had to go out with kids, gas engineer comes out but gas tap had sealed so had to call transco to change it and he would be back later in evening...didnt turn up, booked again for a week later, didnt turn up....and then again for 3rd time, they managed to get someone out the next day as we had complained.

So both meters changed other, i sign up with Scottish Power (upto 6 weeks to change supplier), i then receive a bill from BG from my Gas Pay as you Go meter for £33 but all that i assumed i owed was £6 emergency credit whilst waiting 3 weeks for meter to change, so where did a further £27 come from?? Its getting disputed so still waiting on that.

I finally change to Scottish Power and receive my final bill from BG (one month of usage) and it is £67....but when using the Pay as you Go i was only paying £40 a month for gas?? and they even told me that the credit meter is cheaper and that their system is correct..disputing that atm too.

Im very happy Scottish Power, with both my Gas/Elec bill being £40-50 past 2 months whereas i was paying £80-90 a month via pay as you go

British Gas rips ppl off!

Hope you understood that lol
I think your problem with ending the prepayment meters was down to the fact that BG like most of the energy companies do not update the charging rates on these meteres fast enough to keep up with changes in prices. The differences you have experienced are minor compared to some who have found they owe hundreds of pounds despite having paid what the meter asked for. BG in particular is refusing to acknowledge these underpayments are their fault and are not writing off the balance owed.

Peter
 

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