My girlfriend is in the process or renewing her South African passport which has run out. In order for her passport to be renewed she needs a letter from British Consulate with proof that she has not applied for British Citizenship. We have been writing since February but with no results. We have also called numerous times and been put onto other departments and then told "oh yes you'll have great difficulty getting through to them...try faxing them". Several faxes later still no reply. Is there any other body we can contact to chase this up? Also assuming all goes well and the letter arrives and her passport is renewed how long will a Visa take to process for a week long trip to New York? Any help would be greatly appreciated.