After many years of trying to avoid this airline,I was persuaded to use them for a quick trip to Washington DC(to Pentagon for a presentation).The journey went like this! aa.Go to a UK regional airport for journey to Heathrow to connect for BA flight to Washington.UK leg also by BA.Airport baggage handling equipment broken.Management called in but,because it was a weekend,they were not sure what they could do!! Chaos for many outbound flights.Due to BA cutbacks 2 staff try to process 190 people,on my flight.Flight leaves late,unsurprisingly. bb.Flight arrives at Heathrow.2 hours to transfer.Unfortunately no one could be found(for an hour) to connect the plane to the Heathrow Term1.Try to transfer from Term 1 to 4,missing Washington flight by 4 minutes.Decided to check my bags to Heathrow,rather than destination,due to 'problems' with BA baggage handling at Heathrow-ongoing! cc.Wait for another flight to Washington.By this time my journey has lasted 7 hours,from the time I entered the domestic terminal where the journey started. dd.Eventually get on a later flight to Washington.arrive there at 0100 hrs local time! ee.On return join the line at Wshington for 2 hour wait to book in.This problem probably caused by new baggage screening procedure.Crew also caught up in same line.One of the screeners asked the crew(all in uniform) which airline they worked for! Hilarious!!! ff.On plane and very quick journey back to Heathrow(6 hours 10 minutes,due to tail winds).Arrive at Heathrow stacking area early morning,fly arond in small circles above Kingston on Thames.being early is clearly as bad as being late.747 captain was a Frenchman(does BA have any 747 Brit captains left?).Hard landing eventually.Then await on runway for a door to become available(20 minutes).Get off to more chaos,broken lifts/walkways.We disembark at the outer reaches of terminal 4,of course,in what looks like a temporary structure.A lonely fan on wheels tries to cool the air! gg.Transfer to other terminals means more long lines of people,buses,more security checks on hand luggage,more broken lifts and walkways.Torn carpet secured by duck tape everywhere.Eventually come to immigration control.All staff mixed heritage(the new Home Office buzz word).woman wearing a full headscarf looks at me with some suspicion.I return the look.Welcome to UK! hh.More security checks.I manage to escape to front of Term 1,where I have a quick fag.All sorts of people tell me that there is 'no smoking' in front of terminal.The police in a couple of marked cars ignore my smoking however! Eventually get to my regional airport.Miracle of miracles,my bag checked at Washington arrives at the same time as I do,at said regional airport. Having been flown many times by RAF,I'm used to this type of air travel hassle.However the state of Heathrow,it's staff and equipment,is a national disgrace! What a welcome to foreign tourists. I shall now revert to travel via Schipol-an absolute pleasure,compared to this depressing experience.I've been to some third world airports,which put Heathrow in the shade.