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BM 5 Series

skid2

LE
Book Reviewer
#1
Not me. I have the same opinion of Beemers as I have of Kubelwagens and Ladas.
But there is an old friend running a 5 series Beemer. Steering lock problem, manual box.IIRC its a 2007 525/530, light comes on giving him a warning and after a while everything locks solid. The motor goes to the main dealer, costs him a mint and it's not a guarrenteed fix.
He got it towed and fixed last month, arrived home this am and there it is again, same light and apparently the same problem. Now a matter of time until it all goes south again.
He's freaking out. and based in the six counties. Any independent beemer geniuses in the north?


Thank you
 
#2
Independant BMW specialist , I have used him for the last few years, Quarry Heights,North Rd ,Newtownards . Very good and reasonable charges . 02891228726 .
 

skid2

LE
Book Reviewer
#4
My theory too, but he went away with the line. Could last a week, could last the life of the car. This was the main dealer.
Now he is less than impressesd.
 

jarrod248

LE
Gallery Guru
#5
My theory too, but he went away with the line. Could last a week, could last the life of the car. This was the main dealer.
Now he is less than impressesd.
No they've been paid to do it, he goes back, they fix it for nowt or he goes to trading standards.
 

skid2

LE
Book Reviewer
#6
RUCFOREVER:4384693 said:
Independant BMW
specialist , I have used him for the last few years, Quarry Heights,North Rd ,Newtownards . Very good and reasonable charges . 02891228726 .[/QUOTE
Thank you. I will pass it on. Thing is he's a decent spud and cares about and polishes what he drives.
Unlike me. Ms Skid has been known to take whatever ruin I've been running and get it washed.
 

skid2

LE
Book Reviewer
#8
Indeed and he's not exactly shy or retiring. Some years back the dealers parts van drove into a roaside flood. And while I watched from 3 floors up drowned my PA while she waited to cross the road.
I laughed.
I did ring and give off to the boss and within half an hour they were back with a sorry and a bunch of flowers so they are not stupid and this is a not unknown problem.
 

jarrod248

LE
Gallery Guru
#9
Indeed and he's not exactly shy or retiring. Some years back the dealers parts van drove into a roaside flood. And while I watched from 3 floors up drowned my PA while she waited to cross the road.
I laughed.
I did ring and give off to the boss and within half an hour they were back with a sorry and a bunch of flowers so they are not stupid and this is a not unknown problem.
They won't want bad publicity, he needs to give them the opportunity to fix it. I wonder if they just employ fitters these days as that's all they seem happy doing.
 
T

Tinman74

Guest
#10
They won't want bad publicity, he needs to give them the opportunity to fix it. I wonder if they just employ fitters these days as that's all they seem happy doing.
They won't be bothered about bad publicity as they already have his money.

Your right about giving him the opportunity to fix. But as Its a skill set beyond what the owner is capable of he is at the garages mercy unless he goes to another garage to get an independent opinion.

Trading standards will first contact the garage and ask, what have you done et al, they act as arbitrators in most cases.
 

jarrod248

LE
Gallery Guru
#11
They won't be bothered about bad publicity as they already have his money.

Your right about giving him the opportunity to fix. But as Its a skill set beyond what the owner is capable of he is at the garages mercy unless he goes to another garage to get an independent opinion.

Trading standards will first contact the garage and ask, what have you done et al, they act as arbitrators in most cases.
If he gets an independent opinion he will have to pay more money.
If the dealer can't sort it he can use one of those websites that lists CEO's and e mail Germany. The dealer will not want to get in trouble with BMW.
 
T

Tinman74

Guest
#12
He will need to get an independent opinion before any action can be taken, as the dealer will be able to
Provide evidence that the vehicle was in sound working order.

BMW will not be concerned about a garage that is more than likely a franchise from a bigger dealership.

It's all about cost versus benefit and the garage has a more substantial fund than the owner.
 
T

Tinman74

Guest
#13
CEO's correspondence are strictly and any grievances are passed to the customer service department which the passes it back to the originating branch.
 

jarrod248

LE
Gallery Guru
#14
He will need to get an independent opinion before any action can be taken, as the dealer will be able to
Provide evidence that the vehicle was in sound working order.

BMW will not be concerned about a garage that is more than likely a franchise from a bigger dealership.

It's all about cost versus benefit and the garage has a more substantial fund than the owner.
No he won't the dealer hasn't fixed the fault so he takes it back.
BMW will take seriously any complaints about a franchise but he's got to give them a chance to make good the repairs first.
 

skid2

LE
Book Reviewer
#15
Thanks all. I will chase him tomorrow and let you know what happens. If it was me I'd have the motor dropped across the doorstep and a handout for everyone who walked into the place.
 

jarrod248

LE
Gallery Guru
#16
CEO's correspondence are strictly and any grievances are passed to the customer service department which the passes it back to the originating branch.
Yup and if they start getting questions from the CEO's office they'll take the customer very seriously.
 
T

Tinman74

Guest
#19
Yup and if they start getting questions from the CEO's office they'll take the customer very seriously.
But it's not the CEO's office, it's a friendly voice on the phone asking if MR x has been in and ha worked carried out? What did you do?

Is the problem justified?

What has the manufactuor said about problem?

What do you want us to tell the customer.
 

jarrod248

LE
Gallery Guru
#20
But it's not the CEO's office, it's a friendly voice on the phone asking if MR x has been in and ha worked carried out? What did you do?

Is the problem justified?

What has the manufactuor said about problem?

What do you want us to tell the customer.
If you e mail the CEO then of course it goes to his or her office.
 

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