This has probably been done before but my outrage bus has already left!! Right!! Indian call centres!! REALLY GET MY GOAT!! In fact they get the whole fricking herd and the field their sat in!! Called my well known Car Insurance firm last week to get Insurance for my new car and put my old car on the girlfriends policy (with same firm) and take her old car off of her policy, as we part ex-ed her car for the spangly new car! Sounds relatively straight forward huh? Well I get put through to Arin who speaks passable English, so I thought that this would go ok! Shows how much I know!! 45 excruciating, frustrating, anger filled minutes later, when I still have no conscious idea of what has occurred on my policy, allegedly I cannot have a Multi car policy as my G/F has her own policy that would have to be cancelled and she would lose all her no claims and other benefits, etc then he states that he would ring me back shortly as I obviously have issues with the language! I HAVE ISSUES???? I am speaking English not some hybrid fricking slang/Indian/English mix!! I tried to be patient, understanding and speak slowly and plainly, still no bloody joy!! So then I waited ..and waited hell call in a minute no I cant take the dog out Im waiting for this call back ..2 hours go by .. WTF is his definition of shortly?..............3 Hours! Sod it, Im gonna call him back!! (At .40p per minute) I then get put through to Tamus and after 15 mins of explaining my issue again, he checks my policies and tells me I have a multicar policy for both cars and its all in place ( Hmm I thought that you couldnt do that?). And that was okay and it would be a balance of £1500 to start the cover which can start immediately, and includes breakdown and .HOLD ON HOW MUCH????? £1500, Mr K_C to start cover on your car. £1500!! My previous policy for a 1600cc was £400, I now have a 2litre and albeit its a new car but £1500????????? Then comes a long drawn out 60 minute discussion on why it costs so much!! Hang on a minutemy G/F has just gone onto on YOUR website and its quoting £560 for the same car! why are you almost £1000 higher?? Well Mr K_C we do not have access to all the discounts here in India, we just have to go with whats on the screen!! (WTF!!) Well just cancel that then and I will go and start the online policy!! But why (he asks)??? Really?? You serious?? You ask why I do not want to pay a £1000 more for my insurance??? right just leave it, cancel the whole thing and I will initiate the insurance on line!! Goodnight! (really wanted to say F**ck off and die in a hole, you annoying robbing foreign git! But my Mum always taught me to be polite!) Then 20 minutes later I receive an e-mail, via my mobile, stating that your Multicar policy is now in place. Here is a policy document WTF! I just cancelled all that, and wait, look at the time, the phone lines are now closed! Frickin great! Next day I call up to get this sorted! Braced ready to onleash the anger of a mad chimp on the annoying Indian Call centre and get through to a lovely young lady based in Woolwich!! Policy sorted with 15 minutes, with insurance cover for £540 so £20 cheaper than the online quote!! I even felt obliged to go online and fill out one of those annoyingly long customer surveys on their website to vent my anger. Why oh why do these companies still employ call centres outside of the UK? (I know its cheaper!! But surely it cannot be cost effective in the long run?) It cannot be called being racist if I really object to speaking to a foreign individual to sort out my issues can it!! Any hoo Rant over!! Any one else with horror stories of Foreign call centres??