it must be remembered that I am absolutely hopeless when it comes to computers and things... Right,I'll continue...last week I had a geek-type person kindly set up my new internet and phone connection; when he remarked how slow my lap-top was I did say that it was 5 years old.I told him that I'd removed all pics and music from it and that was about my limit as regards care and attention. Now,and this is where it gets complicated, he told me that I could remove everything (even XP?) from my lappy and re-instate it... Does he mean I can do it myself or should I take it to a shop/base repair? PS He finished off with the fatal words "its easy enough to do"