Bankers - with a W.

I am a customer of First Direct (FD).

This morning I went into HSBC at Guildford and clutching my life's savings. I asked for my old £50 notes to be exchanged for new ones. The cashier summarily dismissed me with a, 'pay it into your account'. She pointed to a self-service place behind me.

At reception I spoke with a HSBC man and told him of my brief experience with the cashier. He informed me that I did have to pay money into my FD account and then telephone them and ask them to arrange with HSBC for me to be paid in new £50 notes.

I know that modern life is more complicated than ever but I still cannot grasp the need for such bureaucracy in exchanging a few old B of E notes for new ones. I have asked FD and await a reply.

I know that it is asking a lot of the membership for someone to identify as a banker. But help me out with the reason for this. I point out that @Cold_Collation is brave enough to mention his penchant for a certain tea, so come on bankers, expose yourself and give advice.

It is Friday so not much can go wrong.
 
I'd hazard a guess at a combination of forgery check and getting the use/interest off you cash for a few days.

Edit: still a pain in the neck though. I've got some £20s to change...
 
I'd hazard a guess at a combination of forgery check and getting the use/interest off you cash for a few days.

Edit: still a pain in the neck though. I've got some £20s to change...

The counting machine check for forgeries.

I have exchanged notes before without a problem. A few year go though but I only want to change notes which will become out of date, albeit in a year's time.
 
I am a customer of First Direct (FD).

This morning I went into HSBC at Guildford and clutching my life's savings. I asked for my old £50 notes to be exchanged for new ones. The cashier summarily dismissed me with a, 'pay it into your account'. She pointed to a self-service place behind me.

At reception I spoke with a HSBC man and told him of my brief experience with the cashier. He informed me that I did have to pay money into my FD account and then telephone them and ask them to arrange with HSBC for me to be paid in new £50 notes.

I know that modern life is more complicated than ever but I still cannot grasp the need for such bureaucracy in exchanging a few old B of E notes for new ones. I have asked FD and await a reply.

I know that it is asking a lot of the membership for someone to identify as a banker. But help me out with the reason for this. I point out that @Cold_Collation is brave enough to mention his penchant for a certain tea, so come on bankers, expose yourself and give advice.

It is Friday so not much can go wrong.
Hello, I work for a bank. The reason is actually quite simple.


Your personal hygiene is lacking, and the cashier wanted rid of you.
 
Money laundering rules?
 
Hello, I work for a bank. The reason is actually quite simple.


Your personal hygiene is lacking, and the cashier wanted rid of you.

I usually have a bath a few days before my birthday (Nov) If I bring it forward ( the bath) will she change my notes? As you are a banker you won't lie.
 
I usually have a bath a few days before my birthday (Nov) If I bring it forward ( the bath) will she change my notes? As you are a banker you won't lie.
Insider tip: if you bathe in lily of the valley (with a hint of Diesel oil) not only will she change them, she'll let you see her bra strap.
 
Insider tip: if you bathe in lily of the valley (with a hint of Diesel oil) not only will she change them, she'll let you see her bra strap.

Thanks, I'll get right on to it.

Banks open on Saturday so I should be OK.
 

RTU'd

LE
Went to local Nationwide today.
Plenty of cash out & walked through the town to count the charity shops.
Dodging the delivery cretins on mopeds that seem to think the pavement is part of the highway.
Did bank at Santander but the service is third world these days.
 
I am a customer of First Direct (FD).

This morning I went into HSBC at Guildford and clutching my life's savings. I asked for my old £50 notes to be exchanged for new ones. The cashier summarily dismissed me with a, 'pay it into your account'. She pointed to a self-service place behind me.

At reception I spoke with a HSBC man and told him of my brief experience with the cashier. He informed me that I did have to pay money into my FD account and then telephone them and ask them to arrange with HSBC for me to be paid in new £50 notes.

I know that modern life is more complicated than ever but I still cannot grasp the need for such bureaucracy in exchanging a few old B of E notes for new ones. I have asked FD and await a reply.

I know that it is asking a lot of the membership for someone to identify as a banker. But help me out with the reason for this. I point out that @Cold_Collation is brave enough to mention his penchant for a certain tea, so come on bankers, expose yourself and give advice.

It is Friday so not much can go wrong.
A couple of questions:

a. How much will you be carrying?
b. Which branch will you be taking your money too?
c. What do you look like and what will you be wearing?

I would like to offer my services to escort you there safely. Not to the bank, but to the boot of my car. Where I shall liberate you of said cash incumbrance and deposit you afterwards somewhere on the North York Moors, minus your cash of course.

Let me know if you need 'escorting'
 
I expect that having to pay the notes into your bank account also establishes something of an audit/evidential trail in the case of counterfeiting, money laundering or fraud.
 
A couple of questions:

a. How much will you be carrying?
b. Which branch will you be taking your money too?
c. What do you look like and what will you be wearing?

I would like to offer my services to escort you there safely. Not to the bank, but to the boot of my car. Where I shall liberate you of said cash incumbrance and deposit you afterwards somewhere on the North York Moors, minus your cash of course.

Let me know if you need 'escorting'

Well, I won't be going back to Guildford. Camberley is likely.
I stand out in any street that I traverse. You will instantly know it's me.

I am more of a Granada man. Escorts are it bit small.

Kind offer and it's good to know that my cash will be safe. Can you change them for new ones?

Please be more accurate. That was three questions.
 

Proff3RTR

Old-Salt
I am a customer of First Direct (FD).

This morning I went into HSBC at Guildford and clutching my life's savings. I asked for my old £50 notes to be exchanged for new ones. The cashier summarily dismissed me with a, 'pay it into your account'. She pointed to a self-service place behind me.

At reception I spoke with a HSBC man and told him of my brief experience with the cashier. He informed me that I did have to pay money into my FD account and then telephone them and ask them to arrange with HSBC for me to be paid in new £50 notes.

I know that modern life is more complicated than ever but I still cannot grasp the need for such bureaucracy in exchanging a few old B of E notes for new ones. I have asked FD and await a reply.

I know that it is asking a lot of the membership for someone to identify as a banker. But help me out with the reason for this. I point out that @Cold_Collation is brave enough to mention his penchant for a certain tea, so come on bankers, expose yourself and give advice.

It is Friday so not much can go wrong.
I would put it down to the fact that that this morning she had to do the walk of shame and the whole battalion saw her. She then pinged you as a member of HMF and vented her shame/guilt on you.

It does seem a rather silly thing to ask someone to do, when surley all she would have to of done was simply exchange your old sweat £50's for some nice new NIG £50's in her till. Or is that me just being a bit to practical/logical.
 

It does seem a rather silly thing do ask someone to do, when surley all she would have to of done was simply exchange your old sweat £50's for some nice new NIG £50's in her till. Or is that me just being a bit to practical/logical.

That was my thinking and why I asked for opinions here. The counting machine checks validity and the sum of money is not altered. I will see what my bank says as its reply. If I get one. First Direct is not what it once was.

But neither am I.
 

Blogg

LE
I am a customer of First Direct (FD).

This morning I went into HSBC at Guildford and clutching my life's savings. I asked for my old £50 notes to be exchanged for new ones. The cashier summarily dismissed me with a, 'pay it into your account'. She pointed to a self-service place behind me.

At reception I spoke with a HSBC man and told him of my brief experience with the cashier. He informed me that I did have to pay money into my FD account and then telephone them and ask them to arrange with HSBC for me to be paid in new £50 notes.

I know that modern life is more complicated than ever but I still cannot grasp the need for such bureaucracy in exchanging a few old B of E notes for new ones. I have asked FD and await a reply.

I know that it is asking a lot of the membership for someone to identify as a banker. But help me out with the reason for this. I point out that @Cold_Collation is brave enough to mention his penchant for a certain tea, so come on bankers, expose yourself and give advice.

It is Friday so not much can go wrong.

First Direct is a division of HSBC.

That's a division as in airtight silo.

Also you made mistake of thinking you were in a bank. It was in fact a heavily branded retail marketing outlet with a few junior staff that really have no ability to do anything important and mostly don't give a shit.
 

Proff3RTR

Old-Salt
That was my thinking and why I asked for opinions here. The counting machine checks validity and the sum of money is not altered. I will see what my bank says as its reply. If I get one. First Direct is not what it once was.

But neither am I.
I think to be honest, we 'little' people do not matter to the big firms any longer, as they know even if we swap Bank/Water company etc the loss of our small amount of input to thier over all revenue will have zero effect.

I say this as I am in to it with my water supply company at the moment and am getting the same sort of response, will be interesting to see if your bank does have the levels of service we should expect and get back to you.
 
Can you be sure they had the new £50 notes?
About a month ago I counted up a load of £2 coins I had been hoarding and took them to the bank (Nationwide). Out of pure interest I asked for £100 to be changed into two of the new notes and the rest paid in.
They had not seen any of the new ones. The cashier offered to break open a sealed pack of the old ones for exchange, which seemed to be missing the point.
Paid all coins in and walked home with lighter pockets.
 
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