Baggage insurance

This may have been asked before (sorry if it has). I have all the correct paperwork for JPA and also how to apply for it, but;

1. How far back can you apply for the allowance on JPA?
2 Can you claim for each direction or just the one claim?
3. Has the amount changed recently?

I am only asking here as I have been told different things by different HR reps and am trying to get the even ground before submitting the claim.

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