Copy of an e-mail received by B&Q Customer Services.
Dear Sir/Madam,
My congratulations to you on getting a yacht to leave the UK on 28th November 2004, sail 27,354 miles around the world and arrive back 72 days later.
Could you please let me know when the (expletive deleted) kitchen I ordered 96 days ago will be arriving from your warehouse 13 miles away ?
Yours sincerely
John Roberts
Dear Sir/Madam,
My congratulations to you on getting a yacht to leave the UK on 28th November 2004, sail 27,354 miles around the world and arrive back 72 days later.
Could you please let me know when the (expletive deleted) kitchen I ordered 96 days ago will be arriving from your warehouse 13 miles away ?
Yours sincerely
John Roberts