I can well believe you where at 10 Sigs. It wasn't know as cripple Sigs for nothingBack in 73 I was 23, 10 sigs was a soft posting, very lax, easy going, to alleviate boredom we resorted to our own very unique ways to counter this, another was borrowing from the film and TV studios at Twickenham, who used the camp for occasional filming , one being the dick emery show, and on several occasions blue peter, various costumes, and going out to local pubs, who knew us, dressed up as spacemen, fred flintstone etc. Different world, different time. Different mind-set.
To be fair, I return quite a bit of stuff to B&Q/TradePoint. Generally the staff are ok at the branch I go to; but this incident just takes the biscuit when it comes to crap service and reveals so many systemic issuesAbout a month ago I went on a bit of a spending spree in B&Q. At some point I needed a tape measure to measure some timber so, as is the normal drill, I borrowed one off the tool shelf, intending to put it back before I reached the checkout. Inevitably I forgot, and once home I found I was the proud owner of a seven quid Stanley tape.
About a week later convinced myself that I needed a cordless circular saw (I’m very easily convinced when it comes to buying tools.....) so again I went to the same B&Q and bought a £56 pound Skilsaw.
When I got home I eagerly opened the box and found that it contained the saw...... but no battery or charger.
Both these things were my fault, the tape measure obviously, and the box containing the saw did say it didn’t contain the battery or charger so I was expecting some resistance when I tried to get my money back.
In the event it was a doddle.... I explained to the nice lady that I was an idiot and without actually agreeing, she refunded the money back onto my card without question.
I know it’s going against the grain of this thread, but personally I was happily impressed with the service.
There's a local DIY shop open 7 days a week in the nearby village which has most stuff, but it's about 30% more expensive that even B&Q. If I need something in a hurry I go there and try to imagine cost-benefit curves.I avoid the big DIY firms wherever possible, there's a small shop in the local town that does consumables like paint etc etc.
If I need power tools I generally order off Amazon.
B&Q are great if you want to make pre-warped & stained stuff that looks like it's been out in the rain for a couple of years.
Consumables & smaller stuff are either more expensive or poorer-quality than elsewhere.
There's a Toolstation & Screwfix up the road, Toolstation for consumable stuff, Screwfix for powertools etc. You get a free brew from Toolstation, but they play crap musak at you.
I was after a felling axe several months back at B&Q and there was just a gap on the shelf where they would have been.... "Excuse me spotty faced store assistant but do you perchance have any felling axes coming into stock soon?"
Glazed eyes looked back at me and through a slack jaw after the cogs started to rotate very very slowly I was told "...err...we no longer stock them.... someone was killed with an axe I fink... they're dangerous items now..."
Pointing out to him that you can strangle someone to death with a length of paracord that they had on display or beat someone to death with one of the lump hammers piled on a shelf in front of him didn't seem to register.......
In fairness I just put that down to general thick as mince 'youth of today' rather than a specific B&Q thing...