Pardon?Since leaving the Service just over a year ago, I have refurbished our own house and a small cottage in the Dales which we've finally managed to holiday let after all this CV19 nonsense.
I use a variety of suppliers, but (sadly) much of it comes from B&Q, where I have a TradePoint account, spending about £500-£1000 a month. Two weeks ago I purchased three lengths of self-adhesive quarter-round bath trim. Two lengths were fine however the third had no adhesive at all. I learned this after I had cut the requisit lengths on a mitre saw and then peeled off the protective plastic. Nothing. no glue.
So after carting the pieces up and down the country, I popped into a branch of B&Q and attempted to return it, with the original wrapping and receipt (£9.85).
Conversation went like this:
"I'd like to return this sealing strip as it is devoid of adhesive"
"Can't take it back because you've cut it."
"It was only after I cut it I found that there was no glue on it"
"You shoud have checked beforehand that there was glue on it"
"I had used two previous strips without any problem. Now, you've sold something that isn't of saleable quality. I'd really like my money back."
"I feel threatened by you. I will call the manager"...
...(Manager) "My colleague is right. As you have cut the trim we can't take it back. And don't shout"
"I'm not shouting; if you care to notice I am deaf [bilateral hearing aids visible] and that is why I ask you to look at me when you are speaking. But you have sold me something that is defective. I woud really like my money back."
"But, Sir, as you have cut it, you've used it"
"Perhaps you could get a member of staff who has a modicum of DIY knowledge." (followed by manager flounce)
...another manager turns up "Can I help you?"
"Yes, I bought this strip two weeks ago, but it is not self adhesive as advertised"
"But you've cut it; you should have checked beforehand."
"I did (you fool, muttered under my breath) but you can't cut it if you take the self adhesive protective strip off, becasue it, err, sticks to everything. And where does it say that you have to check the strip for being sufficiently sticky before using it?"
"We'll have to take it back to the manufacturer and they can put glue on it."
"Are you serious? It's made by B&Q..."
"I'll have to get the manager (and talks into handset)"
"But I thought you were the manager?"
"Well, sort of..."
...Another person turns up. "What seems to be the problem?"
I explain, painfully slow, so the staff can keep up.
"Oh, yes a refund is appropriate. We've had problems with these strips. Sorry to have caused you trouble."
Luckily I now have access to a number of independent suppliers so buying less and less from B&Q. In case anyone is interested, I have written to B&Q Customer Services highlighting this - and other - aspects of customer service.
There, there, I feel much better.
Wickes are owned by Travis Perkins, they are trying to sell it at present as it is losing moneyI am using Wickes, more and more over B&Q.
You are officially the dullest man on the planet.Memory jog:-
Opening a packet of drawing pins, one was found without a spike, just the cap, so for shits and giggles me and a few lads took the whole box back to the hardware store, opposite Hounslow west underground station, and confronted the shop assistant, who looking quite perplexed at 3 squaddies, called the manager, who just laughed, and very ceremoniously took another one out of a packet on display and handed it over, as though it were the crown jewels, laughs all round,.......... There, after 47 years, the full story is out, I feel so much better.
But does 'e 'ave; pumps, fork 'andles, o's, and bill 'ooks?For any of you unfortunate enough to live Yardley way in Birmingham can I recommend here.
A proper old fashioned ramshackle DIY store, stuffed to the gunnel with all the tools you’ll ever need & an owner who has an encyclopaedic knowledge of his shops contents.....
They certainly do have a wide range of er, well, stuff. You can have a rummage around and a poke about which is nice. It's not a big shop but it's stuffed with stuff, some of which you use once and throw it away 'cos it broke. They do have some branded and useful stuff too.But does 'e 'ave; pumps, fork 'andles, o's, and bill 'ooks?
On a point of order, it was Travis Perkins that bought Wickes. At the time my old man was Group Personnel Manager for Travis Perkins. He correctly predicted two things. His own imminent retirement and that TP would regret the purchase. TP have been trying to offload Wickes for some time (and may even have done so now).Interestingly b and q own screwfix and travis Perkins are owned by the wickes group. If you need timber, always go to an independent wood supplier. Half the cost and treble the quality.