B & Q - more rubbish than ever?

OP, why didn't you just put some silicone on it - it would have saved you a trip to B&Q again, and no stress. Probably it would have also sealed and stuck better than the crappy adhesive on those strips as well.
 
Now I recall.... B&Q were also utterly useless when all I wanted was a replacement bubble for my spirit level & a left handed claw hammer.
Jeeez eh?
 

Themanwho

LE
Book Reviewer
I always use Wickes for materials - better prices too...
Wickes is good for some stuff in my experience, but as someone has already mentioned, beware the bendy wood...
 
not far from me I have wickes, screwfix, B&Q, inExcess* and toolstation. the only reason I went to B&Q recently was cos they had perspex sheets in stock.
I have to make a screen for the serving hatch at the dance studio my wife works at.
I foolishly used click and collect , as they have a separate queue..
when I got there the place was virtually empty, except for people using click and collect.
It would have been at least 30 minutes faster to have got it myself ...

*inExcess are brilliant, not a great deal of stock or choice but it's always much cheaper than anywhere else and the quality isn't too bad
 
Wickes is far better in my experience. I had to fix some garden furniture and they had a much better selection of coach screws, threaded bar, woodstain etc.
B&Q staff used to be much more professional, older semi-retired tradesmen who knew what they were about and could give advice, now it seems to be mostly staffed by useless youngsters on minimum wage.
 
Wickes is far better in my experience. I had to fix some garden furniture and they had a much better selection of coach screws, threaded bar, woodstain etc.
B&Q staff used to be much more professional, older semi-retired tradesmen who knew what they were about and could give advice, now it seems to be mostly staffed by useless youngsters on minimum wage.
The B&Q HQ is just a couple of miles down the road, bastards turned me down for the training manager role, The big local store (other side of Southampton to me) is marginally better than the shitty one in Hedge End.
Marginally better, in the way that being kicked in the bollocks once is marginally better than being kicked in the bollocks twice
 

Diogenes' limp

Old-Salt
Now I recall.... B&Q were also utterly useless when all I wanted was a replacement bubble for my spirit level & a left handed claw hammer.
Jeeez eh?
I have several left handed claw hammers, now surplus to requirements since transitioning, and you are welcome to one of them, unfortunately I can't help with the bubble as I'm currently living in it.

I do however concur that B&Q are a bit of a pein in the ball(s)
 
Don't waste your time with B&Q - its just for chavs and old people.

Hardware - Screwfix or Toolstation
Materials - Wickes

Much cheaper - better quality
Wickes is just a different shade of B&Q. Equally shíte
 

philc

LE
Wickes is far better in my experience. I had to fix some garden furniture and they had a much better selection of coach screws, threaded bar, woodstain etc.
B&Q staff used to be much more professional, older semi-retired tradesmen who knew what they were about and could give advice, now it seems to be mostly staffed by useless youngsters on minimum wage.
My father, ex chippy of many years goes around B&Q giving out lessons to the youngsters working there, its a sort of "you dont want to do it like that, you do it like this" we all walk of as do most of the staff when they see him coming.
 
Interestingly b and q own screwfix and travis Perkins are owned by the wickes group. If you need timber, always go to an independent wood supplier. Half the cost and treble the quality.
Nearly right... Wickes is owned by Travis Perkins who have been looking to dump it for a while now. TP also own Tool Station which they are not looking to dump.

Travis Perkins plc comprises:
  • Travis Perkins Trading Company Limited,
  • Wickes Building Supplies Limited,
  • City Plumbing Supplies Holdings Limited,
  • Key-line Civils Specialist Limited,
  • CCF Limited,
  • Toolstation Limited,
  • Benchmarx Kitchens and Joinery Limited,
  • Tile Giant Limited,
  • BSS Group Limited,
  • Primaflow Limited (divested January 2020),
  • Direct Heating Spares Limited,
  • PTS Group Limited.
 
OP, why didn't you just put some silicone on it - it would have saved you a trip to B&Q again, and no stress. Probably it would have also sealed and stuck better than the crappy adhesive on those strips as well.
In the end I did but the adhesive is very useful to hold it in place. It's got quite good grab.
 
For any of you unfortunate enough to live Yardley way in Birmingham can I recommend here.


A proper old fashioned ramshackle DIY store, stuffed to the gunnel with all the tools you’ll ever need & an owner who has an encyclopaedic knowledge of his shops contents.....
 
The service in B&Q is famously bad. Recently I was in their timber department and one of the staff came up to me and asked if I wanted decking. Unfortunately for him I anticipated his moves and got the first punch in....

© Everyone
 

MoleBath

LE
Kit Reviewer
Book Reviewer
Our local B &Q are closing , the staff will be assigned to local villages to stand on the village greens
 

Troy

LE
Since leaving the Service just over a year ago, I have refurbished our own house and a small cottage in the Dales which we've finally managed to holiday let after all this CV19 nonsense.

I use a variety of suppliers, but (sadly) much of it comes from B&Q, where I have a TradePoint account, spending about £500-£1000 a month. Two weeks ago I purchased three lengths of self-adhesive quarter-round bath trim. Two lengths were fine however the third had no adhesive at all. I learned this after I had cut the requisit lengths on a mitre saw and then peeled off the protective plastic. Nothing. no glue.

So after carting the pieces up and down the country, I popped into a branch of B&Q and attempted to return it, with the original wrapping and receipt (£9.85).

Conversation went like this:

"I'd like to return this sealing strip as it is devoid of adhesive"
"Can't take it back because you've cut it."
"It was only after I cut it I found that there was no glue on it"
"You shoud have checked beforehand that there was glue on it"
"I had used two previous strips without any problem. Now, you've sold something that isn't of saleable quality. I'd really like my money back."
"I feel threatened by you. I will call the manager"...
...(Manager) "My colleague is right. As you have cut the trim we can't take it back. And don't shout"
"I'm not shouting; if you care to notice I am deaf [bilateral hearing aids visible] and that is why I ask you to look at me when you are speaking. But you have sold me something that is defective. I woud really like my money back."
"But, Sir, as you have cut it, you've used it"
"Perhaps you could get a member of staff who has a modicum of DIY knowledge." (followed by manager flounce)
...another manager turns up "Can I help you?"
"Yes, I bought this strip two weeks ago, but it is not self adhesive as advertised"
"But you've cut it; you should have checked beforehand."
"I did (you fool, muttered under my breath) but you can't cut it if you take the self adhesive protective strip off, becasue it, err, sticks to everything. And where does it say that you have to check the strip for being sufficiently sticky before using it?"
"We'll have to take it back to the manufacturer and they can put glue on it."
"Are you serious? It's made by B&Q..."
"I'll have to get the manager (and talks into handset)"
"But I thought you were the manager?"
"Well, sort of..."
...Another person turns up. "What seems to be the problem?"
I explain, painfully slow, so the staff can keep up.
"Oh, yes a refund is appropriate. We've had problems with these strips. Sorry to have caused you trouble."


Luckily I now have access to a number of independent suppliers so buying less and less from B&Q. In case anyone is interested, I have written to B&Q Customer Services highlighting this - and other - aspects of customer service.

There, there, I feel much better.
Nothing is made by B&Q. Things are just made for them by someone else.
It's the same for things Branded Tesco or Sainsburys, they are just made for them by someone else.
Must have a genuine Ford spark plug? Ford doesn't make spark plugs, they just buy them in. Buy enough of something and you can have your name on it if you want.
That genuine Merc starter motor? Merc doesn't make them..
Examples of this run into thousands, many thousands.

As for B & Q, the staff are just "box shifters", not tradespeople. If the wrong thing is put on the shelf, they might not know any more than what the shelf label says and not notice the mistake. Any procedure for returning goods back along the supply chain would be outside the scope of most of them. They are just limited to putting something back on the shelf for resale. Management, you ask? Frequently someone will take a turn at playing the role, so ask for their name.

I remember once asking; "Do you have Emery Cloth?"
Answer; "What's Emery Cloth?"
After some lengthy explaining, to their puzzlement and confusion, one said "Oh, you mean wet and dry paper!"
 
Local diy store has a kiosk window now, so I can't look around.

Toolstation are very good if you go to collect, but I ordered a tin of paint to be delivered. After three weeks, I enquired as to its whereabouts, finding that the order had been cancelled, they just didn't bother to tell me, or refund the money. Lock down was blamed.

Wickes timber quality is even worse than B & Q.

B & Q are just about the only game in town. Long queue to get in, thirty six came out before anyone was let in, the guy on the door had to talk to his mate across the car park rather than let us in. Couldn't find the timber I was after, despite the website saying they had 17 lengths. Service numpty couldn't find it either. Went to next town, queued up again, three thousand lengths in stock. 2997 bent to ****. Prices for nuts & bolts (and plastic pipe) are outrageous.

Screwfix nearby are excellent for click & collect.

Sent from my neocore_E1R1 using Tapatalk
 
Nothing is made by B&Q. Things are just made for them by someone else.
It's the same for things Branded Tesco or Sainsburys, they are just made for them by someone else.
Must have a genuine Ford spark plug? Ford doesn't make spark plugs, they just buy them in. Buy enough of something and you can have your name on it if you want.
That genuine Merc starter motor? Merc doesn't make them..
Examples of this run into thousands, many thousands.

As for B & Q, the staff are just "box shifters", not tradespeople. If the wrong thing is put on the shelf, they might not know any more than what the shelf label says and not notice the mistake. Any procedure for returning goods back along the supply chain would be outside the scope of most of them. They are just limited to putting something back on the shelf for resale. Management, you ask? Frequently someone will take a turn at playing the role, so ask for their name.

I remember once asking; "Do you have Emery Cloth?"
Answer; "What's Emery Cloth?"
After some lengthy explaining, to their puzzlement and confusion, one said "Oh, you mean wet and dry paper!"
I had one of their own-brand Gu-11 LED bulbs catch fire in Jan or Feb (DIALL) I reported this back to them as this was a pretty serious matter...but without the receipt they wouldn't process the complaint. I wasn't looking for money back - I was simply tryin to draw to their attention a deficient item that they sell.
 
My father, ex chippy of many years goes around B&Q giving out lessons to the youngsters working there, its a sort of "you dont want to do it like that, you do it like this" we all walk of as do most of the staff when they see him coming.

They used to employ people who knew a bit about basic DIY, even giving lessons to kids during the holidays
 

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