ATM Mistakes. Advice needed.

#1
After have a spat of bad luck this week my luck changed when I got some money out of an ATM this afternoon. Instead of the £80 I had asked for it churned out £160 in crisp £20 notes. I have checked my bank account online and have been billed the correct £80.
Will I have to pay back the other £80?

It appears that who ever loaded the ATM miss labeled the cassettes, assigning a cassette of £20's as a cassette of £10's.
 
#5
Sticks in the throat, but you have to give it back or the Bank will charge you with theft, it happened up here a couple of years back, people were asking for £10 and getting £100
 
#6
billc said:
Sticks in the throat, but you have to give it back or the Bank will charge you with theft, it happened up here a couple of years back, people were asking for £10 and getting £100
Don't they have to prove that the money dispensed was from the effected cassette, which as far as I know is not recorded. They only record the cash totals? I maybe wrong.
 
#7
The ATM Cassettes will only fit the appropriate slot in the machine - it's a load error - Securicor or whoever replensishes the ATM will be liable for the bank's loss.

Although the bank can check from which cassette money is issued, the agro involved in trying to reclaim is not worth it for them - it will be written off. If the bank did contact you, and asked / told you that you had £160 instead of £80, the standard response should be "To the best of my recollection, I withdrew £80 and don't recall the machine issuing any more to me" - then ask why this is your problem, when evidently the bank can't look after its depositors money properly?
 
#9
Bankers are ******* . If the error is theirs , if they find out they send a few boys round.

Really happens , went out with a lass from Darlo who worked in Lloyds.

Asking her about this and that , "What happens if at the end of the day you are short of X quid"?


A quick recount and find out when it could have gone missing . The send round the 2 biggest ,hardest looking men from the bank to "Question " the
suspect . Even your old mum . Who would have spent the cash on Gin and tabs by then.

Still if its their error well is their error. fukc em robbing bastartdds.
 
#10
Heres a link to exactly the same scenario. The public got away with the double issue buck shee.

There are two types of ATM. One is loaded by securicor etc in sealed casettes the other is loaded by the Branch Staff with their own notes. If it was a securicor fed machine the bank will deduct the overissue from them. If is branch staff then a one sided interview for the two staff who loaded it beckons & a wee trip to HR.

Please see link below for previous ATM Error from the BBC's website.

http://news.bbc.co.uk/1/hi/england/tyne/3667279.stm
 
#12
thegimp said:
go back at midnight and skin it
If I go up the Braid Hills tomorrow I see if it has been left smoking by the student and oap population. Thou there was no crowds when I was there.
 
#13
LordVonHarley said:
billc said:
Sticks in the throat, but you have to give it back or the Bank will charge you with theft, it happened up here a couple of years back, people were asking for £10 and getting £100
Don't they have to prove that the money dispensed was from the effected cassette, which as far as I know is not recorded. They only record the cash totals? I maybe wrong.
It is recorded which cassettes dispensed cash at a given time, it's a small utility that engineers use to determine faults on the system. The bank will check the logs and get the account details, sorry.
 
#14
ABrighter2006 said:
The ATM Cassettes will only fit the appropriate slot in the machine - it's a load error - Securicor or whoever replensishes the ATM will be liable for the bank's loss.

Although the bank can check from which cassette money is issued, the agro involved in trying to reclaim is not worth it for them - it will be written off. If the bank did contact you, and asked / told you that you had £160 instead of £80, the standard response should be "To the best of my recollection, I withdrew £80 and don't recall the machine issuing any more to me" - then ask why this is your problem, when evidently the bank can't look after its depositors money properly?
No they don't, cassettes are generic, it's the magnets inside the cassette and the note config used that determines what is in the cassette
 
#15
Same sappened to one of the machines in central station in Glasgow , thing went wierd about 10am , and had been cleaned out by the time i got there on my lunch :x I dont recon the bank could really get all the money back from all those people ....
 
#16
Commander_Vimes said:
ABrighter2006 said:
The ATM Cassettes will only fit the appropriate slot in the machine - it's a load error - Securicor or whoever replensishes the ATM will be liable for the bank's loss.
No they don't, cassettes are generic, it's the magnets inside the cassette and the note config used that determines what is in the cassette
Fair comment CV, I haven't worked on any recent models, and it's about ten years since I had my hands inside one.

Can recount story of former colleague, ATM Engineer that turned up at local Safeways store with bank employee with a dummy cassette, due to load errors on a Saturday morning. Bank employee duly stood by whilst Security Firm took the cassette out, and stood there for 20 mins watching cassette whilst engineer got the cotton buds out.

Then due to God knows what, left the dummy in the ATM and left the loaded cassette next to the ATM. Found by member of the public at 10:00pm that evening! Queue interview without coffee for all involved. How we laughed in the office - oh, and about £15k I think. :D
 
#17
If it was me I would just say that i withdrew eighty quid didnt get a receipt and put it in my pocket. You didnt check the money because its a cash machine ;-)

Its only theft if you KNOWINGLY take something which doesnt belong to you.
 

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