I received a email with my medical questionnaire a month ago. I done the questionnaire on my ipad, didn't realise that you needed to do it on a computer or laptop. At the end of the questionnaire I got a error and a number to call. I called it and got another number to ring and said it would take 3 - 4 weeks to get a reset email, every week I ring the number up and they keep saying the same thing 3 - 4 weeks, when 3 weeks have gone by and they tell me to ring another number which tell me to ring another number who tell me wait another 3- 4 weeks what's going on, getting angry at ringing up and getting passed around. Can anyone enlighten me more please.