So, nipped in to town during lunch in order to rearrange my mobile 'phone tarif. Simple procedure and should have been an emotionless 20 minutes. I'm dressed in clean, smartly ironed CS95, complete with poppy. My beret is on correctly and my boots are clean. After telling the attractive young lady what I wanted she ushered me to a computer console to do this biz re phone tarif change. " Now, sir", she asks politely, " Are you employed ?" GIVE ME FCUKING STRENGTH !!!!!!!!!!!!!