Armed forces compensation

Hi guys
After being MD march 2017 after 19 years service, I was basically thrown at the mercy of the NHS to have reconstructive surgery on my hip. I have had the surgery which was successful, but still caused the end of my career. I have just been awarded a level 9 payout and a GIP backdated to the day after of my discharge.
Trying to speak with veterans UK about how long the funds take to appear in my bank is frustrating. Anyone have an answer or a general direction as I have just about exhausted all avenues. I have a number given to me by veterans UK for the paymaster, which does not seem to work .
 

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