I am filling in the application form to be a PCSO. Anybody who wants to see the whole form can look it up at: http://www.hampshire.police.uk/NR/rdonlyres/B4FD4C66-C0E8-4026-A5EA-08385163219B/0/pcso_appform.pdf The bit I would appreciate some input on is Sect 2 Q1 and Q2: Q1: It is essential that PCSO's deliver an excellent service to the public and get involved in solving thier problems. Please recall a situation when you had to deal with someone who was unhappy with the service they had been given or was unhappy with the way they had been treated, and you helped them to resolve their problem. You will be assessed in this question on how you acted to try to resolve the problem and on how you delivered a full service to the person. Briefly describe the situation, and tell us why the person was unhappy. Tell us exactly what you did and said to try and sort out their problem. When did you do these things? If you had not acted as you did, what do you think the consequences for everyone involved would have been? How did you know that the person was happy with what you had done for them? Q2: It is vitally important that in their duties, PCSO's show respect for the lifestyles of other people. Think of an example of a situation when you have shown respect for someone who has an important aspect of their lifestyle (for example, a deep-rooted moral or religious belief) that differed significantly from your own. You will be assessed in this question on your understanding of and sensitivity to the differences you and this particular person had, and on how you adapted what you did or said to suit their needs. Tell us how the situation arose. Tell us in detail what you did and what you said. What did you learn about the other person from this experience? How where you able to adapt what you did to suit the other person. Now I'm pretty sure I can see what they're after but... PS before anyone gets into a slanging match about PCSO's its not the way I would have organised 'community policing' if I was in charge, but for the PCSO's it a good interesting job and reasonably well paid - and I can transfer around the country when the other half gets posted.