Exactly what is helpful about it? Why dont they bin the helpdesk and put in a few more fax lines, afterall thats all we end up doing. I am fed up of telling the guys, Glasgow have messed up, or more common these days, "I have sent 2 faxes now and they haven't done anything about it". The thing is Glasgow end up giving us a bad name, Glasgow only get a bad name among us SPS, the blokes all think we make it up. Its now got to the stage where I fax Bde. Have things really gone that far down hill now and if so why?????