My contract with them runs out next month. I shall be ringing them shortly to see what they can offer me, if it's not good enough they can stick it. Trying to look at your account on line is a bloody nightmare the site is always down.
I'm just about to switch back after 2 years with O2. Been offered an Xperia Z with unlimited, minutes,texts, date, including calls to 0800 0808 0845 numbers plus free ins with next day replacement phone for £36 a month.
My biggest grip is they dont give an option for 0 cap on the kids phones and will only set the cap at 75 quid. Bastards broke my phone which only went in for a dodgy battery and buggers broke my phone saying I had dropped it. Even the lad at the store who sent it off was shocked and HQ wouldn't budge from the tech report even though the store said it was fine before. Cable bb and tv fine mobile phones never again.