This is a bit of rant so sorry in advance. Around April last year we re-opened our detachment in the neighbouring city. The TAC is shared with 3 other units and the cadets (everyone parades on the Tuesday night, so it's a busy place). During our absence from the TAC the DII infrastructure had been installed, including using a large room as a server room, so we lost a bit of real estate. All the other units which had remained at that TAC all had DII terminals in the relevant offices etc. I wouldn't have expected our office to be equipped with a terminal when we weren't there, so well in advance we put in a request for one ready for our move back. In the meantime we were administering JPA etc at SHQ in the next city as we couldn't get onto the other unit's DII machines on the basis that they were always being used by them, fair enough! RHQ even scratched around had managed to part with a terminal so it could be set aside for us. But as it hadn't "gone throught the correct channels" it couldn't be simply taken to my TAC and installed.......oh no the relevant paperowrk had to be filled out and sent off for approval. Approval came in February 2009!!! (admittedly there might have been a balls up at RHQ in getting the request off accounting for 2 months of lag time, but 8 months for approval for fecks sake!!!) Eventually the approval arrives and DII installation team are booked, except there is a problem..... the DII terminal doesn't have a printer, someone forgot to order a printer for it. Not a problem says I, install the terminal and we can use the other unit's printerin the meantime (cos that's the great thing about being on a network!!!) and reimburse them in ink and paper later. The other unit thought this was a blinding idea. Proposal went to DII contractors whose response was ........"sorry computer says no........ you can't have your terminal until you have the accompanying printer as it can only be signed off as a whole package if all the hardware is installed together at the same time"...............heavy sigh!!! So eventually the printer arrives at RHQ last month. Eventually DII contractor finds a space in their oh so busy schedule so they can come and install it. It is made explictly clear to them that the hardware is at RHQ and as we are not allowed to move it, even with an armed/armoured escort, they have to first go to RHQ to pick it up. This is reiterated by SHQ and also RHQ the day before installation. Yesterday they turned up at the detachment without the hardware expecting it to be there already. Various email printouts, confirming that they had to go to RHQ first, were stuffed up the DII contractors Arrse and he was kindly told to feck orf and come back with the hardware. "Sorry can't do as we have other jobs to sort out today and we can't knock them back........" My PSI was desperately having to control his bulging forehead vein from bursting. So they rescheduled for this morning. Guess what though.............??? go on have a guess........... That's right the turds never turned up. We are now having to find another slot in diaries for them to be able to come again. So what's the longest and most drawn out experience anyone has had with the DII contractors? and would anyone like to join me with the contractors tied to a seatless chair in a soundproofed room for maybe 20mins of kicking someone to within an inch of their sorry lives???!!!!! Arghhhhhhhhhh!