Ok, bit long winded but here goes; In Oct 2008 I started a job for a publishing house, working on a poorly performing trade magazine within it's ad sales team. There are three staff working on this publication, me, my line manager and one other colleague. My colleague and I work within a "letter split". She sells into and account handles companies that fall into one part of the alphabet, I do the other. This colleague is a persistant underachiever, has had 29 unauthorised absenses so far this year alone and is generally a fcukwit. However, she is good friends with my line manager. In January this year I won an account with a global client, the revenue of which accounts for 13% of our annual revenue for the publication. The client did not fall under my "letter split", but my line manager asked me to pitch for the business as it was deemed I would succeed where my colleague would fail to win the account. I have retained this client up until now. My line manager has recently had to acknowledge that my colleagues revenue input so far this year equates to 15%, mine equates to 59%. When my colleague was given a kick ***********, we had screaming abdabs from her and line manager has now given her the account and subsequent revenue stream. However, to "accomodate" this, she has increased my colleagues monthly target by 25%, but the account will bring her 35% extra revenue per month?! So her target has actually gone down, yet I now have to find the deficit to meet mine. I raised this as an informal grievance with my line manager, as I wasn't even told about this until today. The matter was not resolved. Being unhappy with this, I asked to see the company handbook detailing grievance procedures (I have never been given a contract, written employment particulars or a copy of grievance procedures). This was refused. I asked to speak to someone in HR, this was refused. I asked when i could have a copy of it and was told if I had to see copies i have to wait until the end of the month and if I didn't want to wait to talk to another line manager, as we don't have an HR. How can I follow procedure when I have never been given any employment documents and they refuse to supply when I request in writing? Can anyone advise what the heck my rights are, as to be honest I've never worked for such a tin-pot outfit and am shocked that I am unable to exercise basic requests from them. Sorry this is so fricking long winded, but I'm just trying to include all the factors that may influence any rights I have. Because quite frankly, I think I'm getting shafted, in both the undermining of my hard work and also in their conduct when i raise a reasonable grievance. Can anyone advise?????