chapter 70 covers the management and resolution of complaints and there are some fairly strict time limits that have to adhered to. to quote directly: 70.010 Delay. There are many legitimate reasons why the management of individual complaints becomes a lengthy process but delay incurred through neglect or negligence is unacceptable. It is unfair and unjust and runs counter to the principles enshrined in the Military Covenant6; the Army is obliged to deliver fair treatment and to value and respect its people. This underpins the relationship between the Army and its personnel and therefore in dealing with complaints swiftly,commanders ensure the Army fulfils its obligations towards the Covenant.Nonetheless, in minimising delay commanders and staff at all levels must ensure thisis not achieved at the expense of justice or the completion of a full investigation. Similarly Complainants have a responsibility to expedite the handling of a complaint by responding to correspondence and requests for information promptly. [70.022 Target Times. At each stage of the process the complaint should be investigated and either resolved, denied or if resolution of the complaint is beyond the means of the commander at that level, referred to the next level. The aim is that a final determination on any complaint should be achieved or the case submitted to the Army Board within six months of the formal written submission by the Complainant. For guidance the following target times should be applied: a. At unit level this should be completed within 20 working days of its receipt by the Receiving Officer. b. At Brigade level (if the case is referred by formation headquarters) the complaint should be considered by the staff within 10 working days and completed within a further 20 working days. c. At Divisional/Theatre level the complaint should be considered by the staff within 10 working days of receipt, and completed within a further 20 working days. d. Army Appeals Wing should resolve8 or prepare the case for disclosure to the complainant within 40 working days of receipt. e. DALS should consider the case and prepare legal advice for the Army Board within 30 working days. f. The Army Board should resolve or dismiss the complaint within 20 working days of receipt. g. The Army Board determination should be promulgated by Army Appeals Wing within 5 working days. My question is this, I have submitted a Redress that has now reached division and is in the hands of G1 for investigation. The officer tasked with my casefile just happens to be instructing abroad and is away for at least another six weeks. I have worked out from Ch 70 that division should have completed everything within 80 working days from my initial submission and we are now at 90 working days with another 30 working days to go before the casefile officer returns and starts working on it. Is this delay negligent? I have already asked my unit what can be done but I have been told that i will just have to wait?