I left the Army over 6 weeks ago, having had my departure admin seriously affected by the migration to JPA. Although this was a minor inconvenience, it now appears to me as if the whole AFPAA service to the forces is a shambles. To date I have not had my final salary payment (despite receiving a letter from Glasgow dated 11 July, assuring me that this had been paid into my personal account). Similarly, I still await any sign of either my pension lump sum or my monthly pension. I called AFPAA on Monday this week to raise this issue and was given two case reference numbers (one for pay, one for pension) and and assurance that someone would call me back later that day. As I have not heard anything, I called again this morning. Their only response was to read my complaint back to me over the phone and I was then told that cases like mine normally take up to 10 working days to resolve. I have now been advised to wait until around 9 August (by which time I will have been a civilian for 2 months). Fortunately I moved straight from the Army into a second (civilian) career. Even so, the financial effect of not receiving final salary and pension payments has been quite painful. Not only does my civilian career pay considerably less than I was earning in the Army (thereby relying on my monthly Army pension) but the loss of potential interest on my gratuity is growing week by week. I'm appalled at the inefficiency (and indifference) shown by the AFPAA over this isue. Has anyone else had similar experiences?