A friend is having trouble with the VA. He has 100% disability allowance and recently required emergency treatment when outside the UK, for his accepted disability. He has been told that this will be refunded exceptionally. As the situation is likely to re-occur (he has a holiday home abroad) he feels the VA is wrong to make an exceptional payment only. He wishes to take this further. Any suggestions as to where he should address his complaint? He hasn't had much luck in the past with the VA.