Just sent this complaint to Abbey. These guys are tools.. "I am serving in British Forces Germany. Forces Financial provide our Abbey services here. Today I tried to report my card number compromised and requested a new card be issued. After two attempts to be put through to the right person as the help desk couldn't tell me where the new card would be sent (put through to your internal phone help menu the first time and the IT department the second) I got through to a lady who called me back and said the card would be sent to NAAFI Germany. That's great however NAAFI haven't been providing our services for about 12 months. No idea where my card is now going and apparently neither do you. You have thousands of customers on British bases in Germany. Do you really not have addresses for the branches of Forces Financial out here? Whilst I'm here a number of months ago my girlfriend and I applied for a joint account with Abbey in Swindon. Despite us already having 3 accounts with you (one with an overdraft) we were rejected as the bank doesn't recognise BFPO addresses as a verifiable history. If it wasn't for the fact that the manager was a forces wife we would not have got an account. You're treatment of forces personnel leaves a great deal to be desired and needs a radical overhaul. Please let me know how you intend to improve services to us." As a final insult when I sent the complaint the first time it rejected as it didn't recognise the BFPO address.. t*ssers Anyone else had trouble with these freaks?