5 weeks ago I put in an order for some gloves, despite getting confirmation of the order and payment being taken, no item has come and no emails have been responded to. I'm about to write a letter (there's no telephone number), but I haven't got much hope. I would advise ARRSEers to steer clear, after finding http://www.songofthepaddle.co.uk/forum/showthread.php?p=75267 (In the middle of Googling for articles like it, I also found a broken ARRSE page with somebody last year saying exactly the same thing. In my defence I did try the forum search function!) Any advice if the letter doesn't return a result? It's only £15, but it's £15 I'd rather not have thrown away all the same!