AA transit van queens a 10 month old Audi and the driver didn't even notice the impact. He pottered off to the customer and I only spottted the incident by accident when looking out of a window. Chase after him and he's going "What car?", Pull the van forward and looks at the front end of my car and professes there's not damage when breakage is clear. I thought such a simple situation where liability was clear and accpted that I'd have an easy time of fixing the car without hassling my insurance company. Apparently not. It's notifiable incident so full details must be supplied to them even if I didn't intend to claim via them. Car is less than a year old and Audi UK claimed to have this brilliant hassle free system for owners in such a situation. I've just sacked the agent after a week. The car offered would be a boy racer's wet dream come true. The AA insurance company is making dire threats about costs and that they must approve any quote for work in advance. Sod that. My car, AA caused the problem, suck it up. I'm getting the work done through an Audi approved repair shop at a lower cost to that of the Audi agent and they're not happy? The car gets repaired when I want and not at their convenience. Due to health needs I can only drive certain cars easily which I did highlight but has been completely ignored. So even more bleating by them. Speak to the hand and bill the AA driver if you're not happy. It used to be so easy to sort this type of thing out for yourself and throw in the bill and get it paid. Nowadays there seems to be a system of shiny arses whose sole purpose is to force the injured party to do things their way and no other. Never again. Rant over.