I Have a slight problem sorting out my mothers email account. She is in Hampshire I am in Lincolnshire so canât drop by. She is 83 and hard of hearing and it is difficult to work over the phone. I have just spent 2 hours with the phone at my ear and trying very hard to be calm when thing are not going well and you canât see what she is doing. I know you can remote control a pc form another but not how to do it. Can I have an idiots guide please.