"get the public on side"?Perceptions not always the best, I appreciate there are few too many Police officers and far too many incidents, I appreciate you’d all like to deal with everything, lock all the crims away, recover everyone’s property and reassure them it’s safe to sleep at night, but that’s not possible, but when someone calls to say their car has been stolen, it’s the most important thing to them at that moment in time, they don’t have any idea or concern on your workload.
Rather than just say ‘yeah, I’ll get you a crime number’ accompanied with a yawn of boredom, why not explain to them that you are really sorry that xyz has happened to them and that you consider it very serious, however you are limited to doing abc, because of the law/criminal MOs/Mrs miggens cat has gone missing? You’d be more likely to get the public on side.
One- I am not a police officer. Two- it's not a popularity contest. Most people who find their car window smashed in the morning phone 999 - for life or death emergencies. Yes we empathise with callers but - whenyou call demanding siomebody turns up cos a brick was put through the rear window of your car some time last night then...it's not gonna happen.
Quite often on logs I will annotate my THRIVE (rationale behind my decision) and put for example 'reassurance visit would be beneficial' or...in a case where it would normally be allocated a telephone appointment 'passed for consideration of reassurance visit/call'.
A stolen car does not raise a flicker on the meter when the call you had before was a 12 year old lad who had just been raped by 5 blokes. Or when they call to say goodbye to their parents knowing its recorded and then do a Fosby Flop off a bridge.
Hard fact is...many people only want a crime number for insurance reasons... and if "someone" loses their phone, they will report it stolen "I can't remember where I put it so yes...somebody may have stolen it" - has to be recorded as such.
My last suicide call was 2 weeks ago. Phone went first...all I heard was whisltling wind then line cleared.
Edit- above is badly worded. By not "raising a flicker" I'm attemptenting to give perspective to what is dealt with and what perceptions of 'emergency' are between public and police, and how they differ.