Thread: JPA help offer

Ok, another one for you...

Is there any way to see who is part of your Discipline User Group? The only way I can think of is the unit pos & responsibilities report and then look to see who has Discipline User etc? Is there a proper way,

Many thanks

Cancel my last, found it

Slightly different JPA question here. Was there ever a formal implementation policy for JPA, i.e. techniques, methods, practices etc that would/should be used to introduce the application to the masses.

Thanks in anticipation

Apart from the formal training received about 6 months before it was implemented the remainder was very much make it up as you go along - it is very gradually improving with feedback from the coal face!

PW

Oh yes, the formal training. What fun that was, very er, informative?!

Originally Posted by jt9563

Originally Posted by Imnotatankie

RLC driver...
Was at JFC HQ, Brunssum in Holland when i Volunteer'd for a tour with ISAF May 2008 - Nov 2008, as we did not have a cookhouse in Brunssum we recieved SMA (special messing allowance) which i continued to get paid for the first 3 months out in Afghan... Arrived back end November 2008 went straight on leave till end Feb 09 however stayed on camp in Brunssum most of the leave and recieved SMA (to which i was entitled) only to have it taken back and added to the GPD along with SMA i had recieved while in Afghan... at it's height the GPD was just over £1800 and still stands at just over £300... So my wages have not been right since June 2008... 13 Months!! :( went to my HR's in Brunssum countless times and got "yep we are looking into it", then got posted to Germany in March this year and spoke to Sqn HR a few times and he finally informed me that the JPAC help line would not talk to him about my wages?? so i rang the helpline and got the reference number and the promise of a phone call within 10 days, which never arrived so rang again after about 15 days to be informed that the problem has been passed back to my old unit in Brunssum to be investigated... they couldn't sort it the first time so why has it gone back there?? have i done all that is expected of me? as i am seriously thinking of writing to the Soldier magazine as 13 months is taking the pi**...

Any advice??

It may well have been sent back to your unit, but 9 times out of 10, they send them to the wrong unit, so it's no help at all.

My advice for FAST resolution is this:

Print off ALL of the Pay Statement concerned. Highlight the area's where you were recieving incorrect allowances, hisghlight(diferent colour) the area's where you were recieving the correct allowances.

Write a small loose minute, detailing the changes to your wages that should and should not have occured and work out the exact amount you believe needs to be credited to you.

This is effectively 95% of the casework that your clerk will have to put together, but more than likely does not have the resources to do so.

Your clerk should say thanks, send it to RAO, who should say thanks, who should send it to Bde, who will say thanks, who will send it JPAC, who will say thanks and give you a credit in your wages.

NOTE - It will not reduce your GPD debt, you will recieve a separate payment direct in to your wages.

Once you have done this, I would give it one month, then chase you clerk and ask to see the copies of his follow up paperwork, take a copy. I would then give it 1 month after that to get resolution.

Also, Soldier mag can't help you, your clerks not doing something in a timely manner is hardly something the Brigadier at DSPS(A) can sort out

Thanks for your replay, did just as you said last year printed off all my payslips and presented them to my CC only to be informed there was nothing he could do as he can not change my pay from so far back "it was a problem for JPAC to sort" but he did say he would talk to someone in RHQ as we are not allowed to approach anyone in puzzle palace we have to use the COC! so approx 14 calls to JPAC help line later after each they say they have sent an email to the RAO to bring the problem to his attention and nothing!! oh and to add to the farce i have had another GPD generated in October 09 wanting another £946 of me? this problem has now been going on since June 08 and to cap it all i am due to leave the services in May this year and i really don't hold out any hope of getting this sorted before then, have done all i can and am really at a loss i calculate i am now owed just over £1600

Hello all,

Some help needed:

Feb Payslip rec'd today on JPA, however I have had a "Recovery of Expense" deduction, of 188.31, which is the figure I received from my GYH(O) at Christmas. This is the only time I have ever used the allowance, and I am aware it is one per year. As far as I know, I submitted the claim correctly and it was authorized by the Chief...There has been no warning nor explanation as to the loss either.

Currently on a course in UK therefore no help available from my unit, otherwise I would bother them.

Any ideas?

Thank you in advance!

Shocking how the Army like to play pass the buck with people's problems.
Imnotatattie, this is a move and track problem on JPA. It sounds like you were never properly arrived (permanently assigned with assignment order) when you were detached.
If you had been arrived on JPA properly then you would not have received SMA.

Similary, if you were arrived back at your Unit on your return properly, your SMA would have been started and you wouldn't have this problem with the recovery of allowances.

You need to see your clerk, and ask them to raise a corrupt arrival for the Focal Point to action. I'm afraid it will take them a few weeks to fix as the error occured more than 9 months ago. :(

You can also object to the GPD by completing a form available from your RAO to suspend any recovery action.


Good luck!

Wolverine, check your workflow notifications on JPA. You should have something in there from your audit clerk.

Sounds like you've either been pinged for audit or your expense claim has been rejected by your clerk.

Maybe you didn't submit it correctly, it's not enough just to insert Chief clerk as your authority to travel. In the RAF we have our own travel clerks and expense clerks who are only too happy to talk though with the customers the process of submitting a claim on JPA :D

Is there a civi number I can call to get a JPA password reset?

As a STAB I havent been onto JPA for probably over a year, I still have my username but assume my password has expired. Would like to get on tonight when I go in to training but can I call from civi work now to get it reset or do I ave to be in front of a JPA terminal when I call?

Thanks

Originally Posted by Imnotatankie

i am due to leave the services in May this year and i really don't hold out any hope of getting this sorted before then, have done all i can and am really at a loss i calculate i am now owed just over £1600

Seeing as you have nothing left to lose, write to your MP.

MSR

hiya buddy, im due my 8 year money on april 17th this year and joined in dec 01, how much is it after tax? roughly? also would i expect to see it in april or mays pay paccket?

cheers for your help.

If you sign for it promtly and it gets signed off promptly, I would expect to see it in your May pay packet.

JT

Originally Posted by Waldorfmuppet

Is there a civi number I can call to get a JPA password reset?

As a STAB I havent been onto JPA for probably over a year, I still have my username but assume my password has expired. Would like to get on tonight when I go in to training but can I call from civi work now to get it reset or do I ave to be in front of a JPA terminal when I call?

Thanks

0800 085 3600

Is there a timeline that Admin Offices and JPAC complaints have to work to in order to resolve problems that have been raised with them?

I was discharged earlier this month and was told that there had been a cock up on my final pay (FIA from May to Jan cancelled rather than stopped, resulting in a £3.5k debt being raised against me). Outstanding travel and SA claims (£1200ish) and outstanding SLC claim (submitted in December).

My old admin office say that they have done all that they can and that I will have to wait until mid April before they will be able to see if their actions have worked on JPA. I've spoken to various staff on the JPA helpline number and they say that nothing has been done by my former units AGC staff.

I have raised an official complaint with the JPAC staff and this is ongoing.

What I'd like to know is how long could this process take before someone in Glasgow starts kicking arrse with the admin staff and how long could it take for me to see the money I'm owed.

Total outstanding amount is roughly £4500 that I could put to good use, especially before the end of this financial year.

Any sensible help and advice is welcomed from the all knowing arrse community.