I'm also willing to help.
I'm an ex EDS employee and was heavily involved in the set up and running of the JPAC but left before Army rollout due to the complete clusterfcuk it turned into.
Anyone who rang the JPAC and sat in a queue WILL have listened to me harp on for hours on end about our agents being busy. I was the Geordie one, not the new Jock voice.

I'm more than willing to help or point you in the right direction, I specialise in complaints!
And if I'm treading on any toes please let me know.

Anyone who rang the JPAC and sat in a queue WILL have listened to me harp on for hours on end about our agents being busy. I was the Geordie one,

SORRY

I'm being punished now, I married a member of the AGC and I'm reminded on a daily basis of how bad the EC is and how it's all my fault.
And they say women can nag!

Fill your boots fellas, As I am not a pongo I often cannot answer Army specific questions - either I don't know what they are on about or I cannot be arrsed!! Please feel free to help where you can as we can spread the 'expertise' around

Regards

BB

JPA 'Top Gun'

I hope someone can help with this one then:

An offr was posted to us and in the month prior to arriving/deploying mid-tour spent time at various places (courses etc). There are periods where he is due a refund of food only, accn only and also food & accn together. I considered waiving charges but I am worried that it will waive both which in some instances will be incorrect. I also looked at Element Entries but the only option which contained the word 'food' was FIA. What is the 100% guranteed correct way to refund each item separately and together? I have been told to refer the matter to our arrivals clerk, but we all do arrivals for our own guys and none of us know.

By the way, thanks you guys for getting your swedes together on this one. If only desktop manuals and iSupport were as helpful!

If i have been on a 24 day course, can I claim the £5 a day incidental expenses for the full 24 days, or as we had weekends off only claim for the days spent actually on the course. If it makes any difference I was staying in barracks away from home.

Thanks in advance

Originally Posted by philarmy

I hope someone can help with this one then:

An offr was posted to us and in the month prior to arriving/deploying mid-tour spent time at various places (courses etc). There are periods where he is due a refund of food only, accn only and also food & accn together. I considered waiving charges but I am worried that it will waive both which in some instances will be incorrect. I also looked at Element Entries but the only option which contained the word 'food' was FIA. What is the 100% guranteed correct way to refund each item separately and together? I have been told to refer the matter to our arrivals clerk, but we all do arrivals for our own guys and none of us know.

By the way, thanks you guys for getting your swedes together on this one. If only desktop manuals and iSupport were as helpful!

For the days that you only want to refund the food element and not the Accom then tick the PAYD button in 'maintain location conditions'. This wil credit the SP with the food for those days only. If you wish to credit both food and accom back then he could be 'move & tracked' to field conditions for example.

Originally Posted by PANZER_SOLDAT

If i have been on a 24 day course, can I claim the £5 a day incidental expenses for the full 24 days, or as we had weekends off only claim for the days spent actually on the course. If it makes any difference I was staying in barracks away from home.

Thanks in advance

Guten Abend Panzer_soldat, I would claim for the whole 24 days personally.

Please help one of my soldiers. Is there a complaint procedure for the JPAC center? Is there a contact number that only certain people have been given access to? Have we got any military input to actually put pressure on a faceless help line that will be getting paid this month even if the soldiers they are meant to help are not?

Our Unit HR staff can do no more - it is further up the chain and each time he has to wait another 10 days to be told it should work and they close the incident again.

The main problem is that his incidents keep getting closed when the problem is still on going from the first reported incident.

The service must have a complaint procedure?

Originally Posted by BarryBuddon

Originally Posted by philarmy

I hope someone can help with this one then:

An offr was posted to us and in the month prior to arriving/deploying mid-tour spent time at various places (courses etc). There are periods where he is due a refund of food only, accn only and also food & accn together. I considered waiving charges but I am worried that it will waive both which in some instances will be incorrect. I also looked at Element Entries but the only option which contained the word 'food' was FIA. What is the 100% guranteed correct way to refund each item separately and together? I have been told to refer the matter to our arrivals clerk, but we all do arrivals for our own guys and none of us know.

By the way, thanks you guys for getting your swedes together on this one. If only desktop manuals and iSupport were as helpful!

For the days that you only want to refund the food element and not the Accom then tick the PAYD button in 'maintain location conditions'. This wil credit the SP with the food for those days only. If you wish to credit both food and accom back then he could be 'move & tracked' to field conditions for example.

That's great, thank you. We're not on PAYD (yet) so I didn't know this. How about a married guy who doesn't have to pay accn for the first few days of his separation? Is there a way to charge food(mu) only?