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30-12-2011, 19:44 #1Junior Member
- Join Date
- Jul 2010
- Posts
- 3
Kia Leaves A Family Stranded In Germany
This is the best place that I could find to post this thread as it is looslet related to a discount of sorts. After purchasing a Kia Sportage in Oct 11 we have now been left stranded due to the car becoming dangerous to drive with no apparrent fix in the near future. After numerous phonecalls attempting to sort our mobilty issues the following responses have been given:
Kia UK - We are unable to assist due to the car being in Germany.
Kia Germany - We are unable to assist as the car was not purchased in Germany.
The cynic in me thinks Kia is hiding behind international boundaries. Some of you will of course say why are you not using the 12 month RAC that comes with the car. The answer given by Kia UK Customer Services today (all calls are recorded) was that as we are not resident in the UK to use the Kia Assist would be to commit fraud.
Now I do not want to sound alarmist but assuming most of these new car policies are similarly worded does that mean that anyone in the forces communities, outside of mainland UK, that have a new car do so under the false belief that they have complimentary breakdown cover.
I would be interested in any thoughts.
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30-12-2011, 19:50 #2Senior Member
- Join Date
- Nov 2004
- Posts
- 19,078
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30-12-2011, 19:50 #3
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30-12-2011, 19:51 #4
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30-12-2011, 19:52 #5
It's not of merchantable quality under the sale of goods act under UK law and tell them to get it sorted.
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30-12-2011, 19:53 #6
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30-12-2011, 20:00 #7
Can't speak for the European models, but the N American ones are a world apart from the shit that they used to produce. They're built in a spanking new factory down the road from me at West Point, GA. Hyundais a bit further along in Montgomery, AL.
For $15,000 you get a shiny new motor with a 10 year, 100,000 mile warranty. A mere $1,500 a year for trouble free motoring. That's quite a bit cheaper than Chrysler, GM or Ford will run you."Action this day"
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30-12-2011, 20:01 #8
I actually think that Kia are getting their act together, design and quality wise.
I'd suggest quoting EU law at them.
I mean, the EU has got to be good for something, hasn't it?"Is it a crime to hit a student across the back of the head with a snooker ball in a sock?"


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30-12-2011, 20:04 #9
Your Questions Answered | Kia Motors UK
Q11 In which countries is my car covered
The Kia 7 year warranty is valid in all EEA (European Economic Area) countries except for Bulgaria and Romania.
Q12 Are all dealers participating
Yes - all official Kia franchised dealers throughout the EU will be available to administer and undertake any necessary work under the terms of the warranty.
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30-12-2011, 20:14 #10


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