ARmy Rumour SErvice

And it just gets worse having been in to my bank it is a reasonable size branch, and ask to see the branch manager.

Then after explaining all i.e. Mahoosive student loan, no job at all on the immediate horizon and not money to cover a DDM about to go out and my proposed plans and problems.

She says she has to call the call centre. to get authority to deal with my case, and by her attitude she hate Indian call centres as much as the customers

The world has truely gone made

top tip - http://www.saynoto0870.com/search.php

not just 0870, but 0845 and sometimes 0906 numbers

Thanks 'Ripley' nice link and now in my browser favorites

Actually, an increasing number of companies are moving their call centres back to the UK because the widespread discontent by the public – as expressed in this topic – is buggering up their brands. I think it was Nationwide who were rather smarter than the others and spent a year or more researching the matter first. They concluded not to touch India, nor any other country for that matter, because they feared the impact on their reputation.

Furthermore, I was told a while back by someone who provided consultancy services to one of the major banks, that his client was losing more money than it was saving due to its customers moving their accounts to other banks because of unsatisfactory service from its overseas call centre.

So the big companies are learning but it will take time for them to change.

Finally, I am a director and founder of a call centre, and our average time to answer is 10 seconds so don’t condemn all of us!

Granted, however, we are not in a colossal aircraft hanger with hundreds of agents sitting in coops. We operate a bespoke live telephone answering service and we answer calls on behalf of clients when they can’t answer them themselves – media response, lines busy, no one in the office, out of hours, staff absent, people in meetings, emergency call outs, help lines etc.

If the mods will allow it, I would be happy to give a link to our website so people can get a feel for what we do. I will enquire.

Originally Posted by bangalore

I had a problem with my Sky BB Modem and kept getting some call centre in India, she was very polite, but - I couldn't understand a bloody word she was saying - so I hung up and tried a different option and got some bloke in Northern Ireland with the strongest Belfast accent I'd ever heard, he was brilliant he got me sorted out in about 20 seconds.

It's actually in the Philapines however the Belfast office where the Escallations Dept are (the old Tier 2 & 3,who I used to work for!) do have a lot of Indian's working there.The was around 15 when I worked there before crimbo.Sky also have BBand call centers in Londonderry,so just be careful what you tell them.
Sky score the center agents on call times,the longer the call,the less bonus you get.Which is why the Phillapines blatently lie on the tickets we used to get in order to pass the call over to us & keep their call time down.To say they are useless is a f*cking understatment!
(One of the reasons I left plus I'd had enough of call center work!

Originally Posted by Balleh

Actually, an increasing number of companies are moving their call centres back to the UK because the widespread discontent by the public – as expressed in this topic – is buggering up their brands. I think it was Nationwide who were rather smarter than the others and spent a year or more researching the matter first. They concluded not to touch India, nor any other country for that matter, because they feared the impact on their reputation.

Furthermore, I was told a while back by someone who provided consultancy services to one of the major banks, that his client was losing more money than it was saving due to its customers moving their accounts to other banks because of unsatisfactory service from its overseas call centre.

So the big companies are learning but it will take time for them to change.

Finally, I am a director and founder of a call centre, and our average time to answer is 10 seconds so don’t condemn all of us!

Granted, however, we are not in a colossal aircraft hanger with hundreds of agents sitting in coops. We operate a bespoke live telephone answering service and we answer calls on behalf of clients when they can’t answer them themselves – media response, lines busy, no one in the office, out of hours, staff absent, people in meetings, emergency call outs, help lines etc.

If the mods will allow it, I would be happy to give a link to our website so people can get a feel for what we do. I will enquire.

PTP has kindly agreed that I can give a link to our website, so herewith - www.verbatim-cc.co.uk

Hope it is helpful.

Originally Posted by Balleh

PTP has kindly agreed that I can give a link to our website, so herewith - www.verbatim-cc.co.uk

Hope it is helpful.

Quality over quantity...

Originally Posted by halo_jones

Originally Posted by Balleh

PTP has kindly agreed that I can give a link to our website, so herewith - www.verbatim-cc.co.uk

Hope it is helpful.

Quality over quantity...

HJ, good evening,

That is our aim

Regards