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JSP 752, Chapter 7. I'll PM the Intranet linky to you.
It may well have been sent back to your unit, but 9 times out of 10, they send them to the wrong unit, so it's no help at all.
My advice for FAST resolution is this:
Print off ALL of the Pay Statement concerned. Highlight the area's where you were recieving incorrect allowances, hisghlight(diferent colour) the area's where you were recieving the correct allowances.
Write a small loose minute, detailing the changes to your wages that should and should not have occured and work out the exact amount you believe needs to be credited to you.
This is effectively 95% of the casework that your clerk will have to put together, but more than likely does not have the resources to do so.
Your clerk should say thanks, send it to RAO, who should say thanks, who should send it to Bde, who will say thanks, who will send it JPAC, who will say thanks and give you a credit in your wages.
NOTE - It will not reduce your GPD debt, you will recieve a separate payment direct in to your wages.
Once you have done this, I would give it one month, then chase you clerk and ask to see the copies of his follow up paperwork, take a copy. I would then give it 1 month after that to get resolution.
Also, Soldier mag can't help you, your clerks not doing something in a timely manner is hardly something the Brigadier at DSPS(A) can sort out
Thanks for your replay, did just as you said last year printed off all my payslips and presented them to my CC only to be informed there was nothing he could do as he can not change my pay from so far back "it was a problem for JPAC to sort" but he did say he would talk to someone in RHQ as we are not allowed to approach anyone in puzzle palace we have to use the COC! so approx 14 calls to JPAC help line later after each they say they have sent an email to the RAO to bring the problem to his attention and nothing!! oh and to add to the farce i have had another GPD generated in October 09 wanting another £946 of me? this problem has now been going on since June 08 and to cap it all i am due to leave the services in May this year and i really don't hold out any hope of getting this sorted before then, have done all i can and am really at a loss i calculate i am now owed just over £1600
Re: JPA help offer
Posted: Tue Jan 05, 2010 3:28 pm
Im after finding out the DIIN/JSP etc reference for claiming for disturance allowances, when being moved out of Singley accommodation for deployment or QM's forced move.
Also the reference for claiming for insurance costs for storage of MFO whilst on Tour.
since we need to include it on JPA claims.
Also the reference for claiming for insurance costs for storage of MFO whilst on Tour.
since we need to include it on JPA claims.
DesktopCommando
- Posts: 2262
- Joined: Dec 21, 2006
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Re: JPA help offer
Posted: Sat Jan 09, 2010 2:19 pm
DesktopCommando:
Im after finding out the DIIN/JSP etc reference for claiming for disturance allowances, when being moved out of Singley accommodation for deployment or QM's forced move.
Also the reference for claiming for insurance costs for storage of MFO whilst on Tour.
since we need to include it on JPA claims.
Also the reference for claiming for insurance costs for storage of MFO whilst on Tour.
since we need to include it on JPA claims.
JSP 752, Chapter 7. I'll PM the Intranet linky to you.
The_Snail
- Posts: 6462
- Joined: Nov 28, 2007
- Location: My mobile is off, so don't text me you mongs.
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Re: JPA help offer
Posted: Tue Jan 26, 2010 8:18 pm
Mate, im trying to get on a exped to the usa for a AFF course that the red devil's are running, the batalion are not funding me as they have no feckin money so they say, im happy to pay for the flights and jumps, its just that the hotel is $40 a night which puts up my costs by a large amount. Because this is a army led exped can i claim back my hotel/food costs??
shark3432
- Posts: 14
- Joined: Mar 18, 2009
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Re: JPA help offer
Posted: Tue Jan 26, 2010 11:09 pm
You answer your own question!!
Unless the exped is being funded for all T&S which it would seem not ( This would be made clear on the admin instruction and you wouldn't be on here asking) you will have to dig deep!!
PW
shark3432:
Mate, im trying to get on a exped to the usa for a AFF course that the red devil's are running, the batalion are not funding me as they have no feckin money so they say, im happy to pay for the flights and jumps, its just that the hotel is $40 a night which puts up my costs by a large amount. Because this is a army led exped can i claim back my hotel/food costs??
Unless the exped is being funded for all T&S which it would seem not ( This would be made clear on the admin instruction and you wouldn't be on here asking) you will have to dig deep!!
PW
paywog
- Posts: 949
- Joined: Apr 28, 2004
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Re: JPA help offer
Posted: Thu Feb 04, 2010 3:28 pm
Back again...............
JPA
Employee Appointment Preferences
What do I put in there ? I try searching but putting one letter entries to find anything is barking, only ones Im finding is officer posts ?
Looking for something RLC Supplier orinated
JPA
Employee Appointment Preferences
What do I put in there ? I try searching but putting one letter entries to find anything is barking, only ones Im finding is officer posts ?
Looking for something RLC Supplier orinated
DesktopCommando- Posts: 2262
- Joined: Dec 21, 2006
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Re: JPA help offer
Posted: Thu Feb 04, 2010 3:34 pm
You should use the one below which is employee preferences.
deejay075
- Posts: 279
- Joined: Jul 23, 2004
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Re: JPA help offer
Posted: Fri Feb 05, 2010 7:41 am
I have but my OC wants;
"
As I am sure you are all aware, it is SJAR time for Cpls. Prior to the 1RO (1st Reporting Officer - either QM, Adjt or myself) completing the first part of the report, you are required to ensure that your personal objectives and preferences are up to date.
If you are not familiar with how to do this, you need to be, as you will have to do it every year now that SJARs are done on JPA. Once completed on JPA, the information will be populated in your SJAR when it is initiated in Bn HQ.
To do what is required, you need to enter JPA and update 3 separate areas:
1. Employee Preferences.
2. Employee Appointment Preferences.
3. Personal Objectives.
"
Or is ignoring 2 best ?
"
As I am sure you are all aware, it is SJAR time for Cpls. Prior to the 1RO (1st Reporting Officer - either QM, Adjt or myself) completing the first part of the report, you are required to ensure that your personal objectives and preferences are up to date.
If you are not familiar with how to do this, you need to be, as you will have to do it every year now that SJARs are done on JPA. Once completed on JPA, the information will be populated in your SJAR when it is initiated in Bn HQ.
To do what is required, you need to enter JPA and update 3 separate areas:
1. Employee Preferences.
2. Employee Appointment Preferences.
3. Personal Objectives.
"
Or is ignoring 2 best ?
DesktopCommando- Posts: 2262
- Joined: Dec 21, 2006
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Re: JPA help offer
Posted: Fri Feb 05, 2010 1:10 pm
Chaps,
bit of advice needed, this isn't really my bag (although in the wider sense it is) but the RAWO is away at the moment.
Got someone going through resettlement, he went to claim for a course he was on, he went onto JPA clicked Resettlement, then subs. allowance, he's trying to claim for 3 nights at a hotel (just the hotel at the minute since doesn't have his food receipts), he's put in 3 nights and NS being £150 (£50 a night).
When he updates it comes out at Daily rate of £40.56 so £121.68 - now I was under the impression (so was he) that for accom it was the actual receipted amount if it was booked via DHRS?
bit of advice needed, this isn't really my bag (although in the wider sense it is) but the RAWO is away at the moment.
Got someone going through resettlement, he went to claim for a course he was on, he went onto JPA clicked Resettlement, then subs. allowance, he's trying to claim for 3 nights at a hotel (just the hotel at the minute since doesn't have his food receipts), he's put in 3 nights and NS being £150 (£50 a night).
When he updates it comes out at Daily rate of £40.56 so £121.68 - now I was under the impression (so was he) that for accom it was the actual receipted amount if it was booked via DHRS?
Mongoose- Posts: 2367
- Joined: May 31, 2004
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Re: JPA help offer
Posted: Fri Feb 05, 2010 1:16 pm
Pound to a pinch of s*** he gets FIA which is autumatically deducted from DS claims as it doesn't get deducted via the arrivals process.
jt9563- Posts: 673
- Joined: Dec 04, 2008
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Mongoose- Posts: 2367
- Joined: May 31, 2004
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Re: JPA help offer
Posted: Tue Feb 09, 2010 3:46 pm
Ok, another one for you...
Is there any way to see who is part of your Discipline User Group? The only way I can think of is the unit pos & responsibilities report and then look to see who has Discipline User etc? Is there a proper way,
Many thanks
Is there any way to see who is part of your Discipline User Group? The only way I can think of is the unit pos & responsibilities report and then look to see who has Discipline User etc? Is there a proper way,
Many thanks
Mongoose- Posts: 2367
- Joined: May 31, 2004
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Mongoose- Posts: 2367
- Joined: May 31, 2004
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Re: JPA help offer
Posted: Tue Feb 16, 2010 6:35 pm
Slightly different JPA question here. Was there ever a formal implementation policy for JPA, i.e. techniques, methods, practices etc that would/should be used to introduce the application to the masses.
Thanks in anticipation
Thanks in anticipation
Spliff-Boy
- Posts: 272
- Joined: Apr 01, 2006
- Location: Ops Room, Rheindahlen Face-Sitters Club.
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Re: JPA help offer
Posted: Tue Feb 16, 2010 7:09 pm
Apart from the formal training received about 6 months before it was implemented the remainder was very much make it up as you go along - it is very gradually improving with feedback from the coal face!
PW
PW
paywog- Posts: 949
- Joined: Apr 28, 2004
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Re: JPA help offer
Posted: Tue Feb 16, 2010 7:15 pm
Oh yes, the formal training. What fun that was, very er, informative?!
Mongoose- Posts: 2367
- Joined: May 31, 2004
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Re: JPA help offer
Posted: Tue Feb 16, 2010 10:21 pm
jt9563:
Imnotatankie:
RLC driver...
Was at JFC HQ, Brunssum in Holland when i Volunteer'd for a tour with ISAF May 2008 - Nov 2008, as we did not have a cookhouse in Brunssum we recieved SMA (special messing allowance) which i continued to get paid for the first 3 months out in Afghan... Arrived back end November 2008 went straight on leave till end Feb 09 however stayed on camp in Brunssum most of the leave and recieved SMA (to which i was entitled) only to have it taken back and added to the GPD along with SMA i had recieved while in Afghan... at it's height the GPD was just over £1800 and still stands at just over £300... So my wages have not been right since June 2008... 13 Months!!
went to my HR's in Brunssum countless times and got "yep we are looking into it", then got posted to Germany in March this year and spoke to Sqn HR a few times and he finally informed me that the JPAC help line would not talk to him about my wages?? so i rang the helpline and got the reference number and the promise of a phone call within 10 days, which never arrived so rang again after about 15 days to be informed that the problem has been passed back to my old unit in Brunssum to be investigated... they couldn't sort it the first time so why has it gone back there?? have i done all that is expected of me? as i am seriously thinking of writing to the Soldier magazine as 13 months is taking the pi**...
Any advice??
Was at JFC HQ, Brunssum in Holland when i Volunteer'd for a tour with ISAF May 2008 - Nov 2008, as we did not have a cookhouse in Brunssum we recieved SMA (special messing allowance) which i continued to get paid for the first 3 months out in Afghan... Arrived back end November 2008 went straight on leave till end Feb 09 however stayed on camp in Brunssum most of the leave and recieved SMA (to which i was entitled) only to have it taken back and added to the GPD along with SMA i had recieved while in Afghan... at it's height the GPD was just over £1800 and still stands at just over £300... So my wages have not been right since June 2008... 13 Months!!
went to my HR's in Brunssum countless times and got "yep we are looking into it", then got posted to Germany in March this year and spoke to Sqn HR a few times and he finally informed me that the JPAC help line would not talk to him about my wages?? so i rang the helpline and got the reference number and the promise of a phone call within 10 days, which never arrived so rang again after about 15 days to be informed that the problem has been passed back to my old unit in Brunssum to be investigated... they couldn't sort it the first time so why has it gone back there?? have i done all that is expected of me? as i am seriously thinking of writing to the Soldier magazine as 13 months is taking the pi**...Any advice??
It may well have been sent back to your unit, but 9 times out of 10, they send them to the wrong unit, so it's no help at all.
My advice for FAST resolution is this:
Print off ALL of the Pay Statement concerned. Highlight the area's where you were recieving incorrect allowances, hisghlight(diferent colour) the area's where you were recieving the correct allowances.
Write a small loose minute, detailing the changes to your wages that should and should not have occured and work out the exact amount you believe needs to be credited to you.
This is effectively 95% of the casework that your clerk will have to put together, but more than likely does not have the resources to do so.
Your clerk should say thanks, send it to RAO, who should say thanks, who should send it to Bde, who will say thanks, who will send it JPAC, who will say thanks and give you a credit in your wages.
NOTE - It will not reduce your GPD debt, you will recieve a separate payment direct in to your wages.
Once you have done this, I would give it one month, then chase you clerk and ask to see the copies of his follow up paperwork, take a copy. I would then give it 1 month after that to get resolution.
Also, Soldier mag can't help you, your clerks not doing something in a timely manner is hardly something the Brigadier at DSPS(A) can sort out
Imnotatankie
- Posts: 4
- Joined: Aug 27, 2007
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Re: JPA help offer
Posted: Wed Feb 17, 2010 12:46 pm
Hello all,
Some help needed:
Feb Payslip rec'd today on JPA, however I have had a "Recovery of Expense" deduction, of 188.31, which is the figure I received from my GYH(O) at Christmas. This is the only time I have ever used the allowance, and I am aware it is one per year. As far as I know, I submitted the claim correctly and it was authorized by the Chief...There has been no warning nor explanation as to the loss either.
Currently on a course in UK therefore no help available from my unit, otherwise I would bother them.
Any ideas?
Thank you in advance!
Some help needed:
Feb Payslip rec'd today on JPA, however I have had a "Recovery of Expense" deduction, of 188.31, which is the figure I received from my GYH(O) at Christmas. This is the only time I have ever used the allowance, and I am aware it is one per year. As far as I know, I submitted the claim correctly and it was authorized by the Chief...There has been no warning nor explanation as to the loss either.
Currently on a course in UK therefore no help available from my unit, otherwise I would bother them.
Any ideas?
Thank you in advance!
wolverine9314- Posts: 219
- Joined: Feb 24, 2009
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Re: JPA help offer
Posted: Thu Feb 25, 2010 7:58 pm
Shocking how the Army like to play pass the buck with people's problems. 
Imnotatattie, this is a move and track problem on JPA. It sounds like you were never properly arrived (permanently assigned with assignment order) when you were detached.
If you had been arrived on JPA properly then you would not have received SMA.
Similary, if you were arrived back at your Unit on your return properly, your SMA would have been started and you wouldn't have this problem with the recovery of allowances.
You need to see your clerk, and ask them to raise a corrupt arrival for the Focal Point to action. I'm afraid it will take them a few weeks to fix as the error occured more than 9 months ago.
You can also object to the GPD by completing a form available from your RAO to suspend any recovery action.
Good luck!
Imnotatattie, this is a move and track problem on JPA. It sounds like you were never properly arrived (permanently assigned with assignment order) when you were detached.
If you had been arrived on JPA properly then you would not have received SMA.
Similary, if you were arrived back at your Unit on your return properly, your SMA would have been started and you wouldn't have this problem with the recovery of allowances.
You need to see your clerk, and ask them to raise a corrupt arrival for the Focal Point to action. I'm afraid it will take them a few weeks to fix as the error occured more than 9 months ago.
You can also object to the GPD by completing a form available from your RAO to suspend any recovery action.
Good luck!
Pink_N_Fluffy- Posts: 5
- Joined: Feb 24, 2010
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Re: JPA help offer
Posted: Thu Feb 25, 2010 8:10 pm
Wolverine, check your workflow notifications on JPA. You should have something in there from your audit clerk.
Sounds like you've either been pinged for audit or your expense claim has been rejected by your clerk.
Maybe you didn't submit it correctly, it's not enough just to insert Chief clerk as your authority to travel. In the RAF we have our own travel clerks and expense clerks who are only too happy to talk though with the customers the process of submitting a claim on JPA
Sounds like you've either been pinged for audit or your expense claim has been rejected by your clerk.
Maybe you didn't submit it correctly, it's not enough just to insert Chief clerk as your authority to travel. In the RAF we have our own travel clerks and expense clerks who are only too happy to talk though with the customers the process of submitting a claim on JPA
Pink_N_Fluffy- Posts: 5
- Joined: Feb 24, 2010
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Re: JPA help offer
Posted: Tue Mar 02, 2010 12:55 pm
Is there a civi number I can call to get a JPA password reset?
As a STAB I havent been onto JPA for probably over a year, I still have my username but assume my password has expired. Would like to get on tonight when I go in to training but can I call from civi work now to get it reset or do I ave to be in front of a JPA terminal when I call?
Thanks
As a STAB I havent been onto JPA for probably over a year, I still have my username but assume my password has expired. Would like to get on tonight when I go in to training but can I call from civi work now to get it reset or do I ave to be in front of a JPA terminal when I call?
Thanks
Waldorfmuppet
- Posts: 75
- Joined: Apr 29, 2009
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